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Rochelle Noel

Adhésion le 03 sept. 2024

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Dernière activité le 13 sept. 2024

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Rochelle Noel a ajouté un commentaire,

CommentaireTicket automation and collaboration

Thank you, Derek Nuzum!

Afficher le commentaire · Publication le 13 sept. 2024 · Rochelle Noel

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Rochelle Noel a ajouté un commentaire,

CommentaireTicket automation and collaboration

Same issue as reported above.  Can't see all the macros, so they aren't alphabetizing properly.

Afficher le commentaire · Publication le 03 sept. 2024 · Rochelle Noel

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Rochelle Noel a créé une publication,

Publication Feedback - Admin Center

I was excited to see the addition of font colors and backgrounds when updates were made to the Macros section.  However, I think the wrong palette of colors was assigned to “font background color.”

 

When you're creating a new ticket in Zendesk, these are the color palettes available for background color and text color:

 

 

I use lighter pastel colors when highlighting text.

 

In the Macros section, the color palettes are different.  The text color palette looks correct, but the background color palette is missing the pastel colors for highlighting:

 

 

It would be fantastic if the same background color palette used for creating tickets was also available for creating macros.  As it stands, I have to manually highlight text when I'm creating new tickets, because there aren't any lighter colors available in the background color palette in Macros.

Publication le 03 sept. 2024 · Rochelle Noel

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Rochelle Noel a ajouté un commentaire,

Commentaire de la communauté Feedback - Admin Center

Running into this issue as well.

Afficher le commentaire · Publication le 03 sept. 2024 · Rochelle Noel

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