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Eli

Adhésion le 30 nov. 2021

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Dernière activité le 08 déc. 2021

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Eli a ajouté un commentaire,

Commentaire de la communauté Developer - Zendesk APIs

Did verify that with in zendesk the UI reflects the closed ticket in that the organization remains empty.  Everything all cleared up

Afficher le commentaire · Publication le 08 déc. 2021 · Eli

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Commentaire de la communauté Developer - Zendesk APIs

I do have one more question Greg Katechis, for a ticket that is closed before the requester is assigned to an organization (therefore it will not have an organization id) will that be reflected should a user view that ticket within Zendesk?  That is if they look at the ticket, does it still show that the ticket does not have an organization?  

Afficher le commentaire · Publication le 08 déc. 2021 · Eli

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Commentaire de la communauté Developer - Zendesk APIs

The tickets being closed was the issue, thank you for your help!

Afficher le commentaire · Publication le 08 déc. 2021 · Eli

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Publication Developer - Zendesk APIs

In the case that some tickets were assigned to a requester that does not have a organization, then eventually that requester does get added to an organization, we are seeing that those tickets do not get updated such that the organization_id matches what that requesters new organization is when querying those tickets via the api.  Is there a trigger that dictates if this cascade is made? 

Publication le 01 déc. 2021 · Eli

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CommentaireCustomer management and profiles

I'm wondering about the behavior of ticket updates when a requesters organization gets changed.  We are seeing that tickets created with a requester that dons't belong to an organization don't appear to update in data received via the api when they eventually do get added to an organization.  That is, old tickets organization ids stay as null. 

Do requester organization updates cascade to all tickets or only some?  

 

 

Afficher le commentaire · Publication le 30 nov. 2021 · Eli

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