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Ryan Christian

Adhésion le 21 févr. 2023

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Dernière activité le 07 avr. 2023

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Ryan Christian a ajouté un commentaire,

CommentaireManaging Talk

Apologies for the long delay,

So we can continue to record calls after the customer has been transferred to an external party, but the recording will not continue when transferred internally? This seems incredibly backwards, so I can't believe I'm understanding that correctly.

To be clear, if a customer calls and gets agent A, and agent A transfers to agent B, we want the full conversation of A & B saved.

Afficher le commentaire · Publication le 07 avr. 2023 · Ryan Christian

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Ryan Christian a ajouté un commentaire,

CommentaireManaging Talk

Hello, the following line (under "What is not recorded") is a bit unclear to me:

> Any consultation, usually before transferring a call to another party (warm transfers)

Does this mean that if a call is transferred, we lose that portion of a recording? We'd very much like to keep the entire recording, as it can contain important context.

Afficher le commentaire · Publication le 21 févr. 2023 · Ryan Christian

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