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Flink SE

Adhésion le 04 févr. 2022

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Dernière activité le 25 mars 2022

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Flink SE a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This is the way I think could work for everyone. It includes a few triggers and tags.

Follow-up tickets inherit tags. We can use this to assign them to the group the original ticket was assigned to. For this, I add a unique tag per group on every ticket created. 

Assignment trigger:

  1. Ticket is created, assign to group1
  2. Add tag tag_group1

Remove tag trigger:

If the ticket is updated and assigned to a different group (e.g., group2), remove tag_group1, add a new tag of the newly assigned group (e.g., tag_group2). This helps avoid assigning a follow-up ticket to the wrong group.

Follow-up group assignment trigger:

Conditions:
Actions: 
Assign to the group. 

DONE. 

Afficher le commentaire · Modification le 25 mars 2022 · Flink SE

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Flink SE a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Is there an update on this? 

Afficher le commentaire · Publication le 09 mars 2022 · Flink SE

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