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Aoife O'Neill

Adhésion le 22 juin 2022

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Dernière activité le 05 déc. 2024

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Dernière activité effectuée par Aoife O'Neill

Aoife O'Neill a ajouté un commentaire,

CommentaireMultiple language support

Hello, 

Does nesting DC placeholders in macros impact translation?

e.g. if I have a macro that includes a DC placeholder + some original text, and that macro requires translation, does the fact that there's already DC in there impact the translation? 

Thank you, 

Aoife

Afficher le commentaire · Publication le 14 févr. 2024 · Aoife O'Neill

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Aoife O'Neill a ajouté un commentaire,

CommentaireHow to manage the help center

Hello, is it possible to restrict on a more granular level, i.e. by team? 

Afficher le commentaire · Publication le 07 nov. 2023 · Aoife O'Neill

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Aoife O'Neill a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Adding a content block seems to hamper my ability to then edit source code. Is this expected behaviour? I can no longer access source code for the whole article. I have to click above the content block to access that piece of code, then below the block to access that piece of code. Is it possible to retain a view of the entire article, including the content block, in the source code editor? 

Afficher le commentaire · Modification le 19 avr. 2023 · Aoife O'Neill

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Aoife O'Neill a ajouté un commentaire,

CommentaireTicket automation and collaboration

What does the optional description field do? Can agents see it when they preview macros in tickets?

Afficher le commentaire · Publication le 13 avr. 2023 · Aoife O'Neill

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Aoife O'Neill a ajouté un commentaire,

CommentaireTicket basics

We use dynamic content in our macros to support customers who speak other languages, but when we send dynamic content that contains markdown through live chat or messenger, the markdown is not supported. Agents have to manually remove the markdown before using the macro. Can you suggest a way that we can keep our macros formatted without sending raw markdown to customers on live chat? 

Afficher le commentaire · Publication le 19 juil. 2022 · Aoife O'Neill

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Aoife O'Neill a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1

Afficher le commentaire · Publication le 19 juil. 2022 · Aoife O'Neill

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Aoife O'Neill a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Are content blocks available for use in Macros as an alternative to Dynamic Content?

Afficher le commentaire · Publication le 05 juil. 2022 · Aoife O'Neill

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