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Everett Cavazos

Adhésion le 18 mars 2022

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Dernière activité le 16 déc. 2024

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Everett Cavazos a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Is the ability to pull audit logs via the API require the plan to be on the Enterprise or Enterprise Plus plans as well? Or is it only required to view the audit log in the application?

Afficher le commentaire · Publication le 16 déc. 2024 · Everett Cavazos

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Everett Cavazos a ajouté un commentaire,

CommentaireSalesforce integration

Is this normal? I don't know what to do to get this to populate.
 



 

Afficher le commentaire · Publication le 28 oct. 2024 · Everett Cavazos

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Everett Cavazos a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

Joshua Barnard I reversed all changes, tried following your steps again and still not working. I also made sure "Display unsafe content" was checked, as I saw someone post in an earlier comment, although I don't know if that's required.

Do you have any other suggestions?

Afficher le commentaire · Publication le 24 mars 2022 · Everett Cavazos

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Everett Cavazos a ajouté un commentaire,

CommentaireWeb Widget (Classic) documentation

I noticed the instructions indicate:

"Construct a server-side payload of data for the JWT token. This needs to have the following information:

  • name: Customer's name
  • email: Customer's email

"

Is this the customer's name and email? We have 100s of customers with 1000s of employees that are going to be accessing our help desk. Do we have to do this for each one?

Afficher le commentaire · Publication le 24 mars 2022 · Everett Cavazos

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Commentaire de la communauté Discussion - Tips and best practices from the community

Joshua Barnard I tried your solution as well and it did not work.

Afficher le commentaire · Publication le 21 mars 2022 · Everett Cavazos

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Everett Cavazos a ajouté un commentaire,

CommentaireLive chat agent guide

I tried following this article and there are no settings to change availability on this page. It's on the Support page.

Afficher le commentaire · Publication le 18 mars 2022 · Everett Cavazos

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Commentaire de la communauté Discussion - Tips and best practices from the community

I have followed these instructions and it's not working for me either. I'm using the Mink theme.

Afficher le commentaire · Publication le 18 mars 2022 · Everett Cavazos

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