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Sandra Campbell

Adhésion le 21 oct. 2022

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Dernière activité le 25 août 2023

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Dernière activité effectuée par Sandra Campbell

Sandra Campbell a ajouté un commentaire,

CommentaireTicket customization

hello,

despite what is says above I can't seem to change the end user description for the "Pending" status (I have custom statuses turned on). Have modified the description on the "Edit ticket status" screen to "Awaiting Memjet reply" however the original description is still displayed (Awaiting your reply) on the Ticket statuses screen and to the end user. See screenshots below. Am I doing something wrong?

thanks, Sandra

 

 

Afficher le commentaire · Modification le 25 août 2023 · Sandra Campbell

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Sandra Campbell a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

we really need this as well

Afficher le commentaire · Publication le 24 juil. 2023 · Sandra Campbell

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Sandra Campbell a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Also need this

Afficher le commentaire · Publication le 21 juil. 2023 · Sandra Campbell

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Sandra Campbell a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

very needed!

Afficher le commentaire · Publication le 14 juin 2023 · Sandra Campbell

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Sandra Campbell a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We need this too, doesn't make sense to our customers when they receive emails with incorrect branding ... hope it gets fixed soon. 

 

Afficher le commentaire · Publication le 08 juin 2023 · Sandra Campbell

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Sandra Campbell a créé une publication,

Publication Feedback - Ticketing system (Support)

 

Currently if an internal comment is posted on a ticket by an agent the Updated Date visible to the customer is modified on the My Requests page in the customer portal.
This is confusing the customer as they are looking for an update and not seeing one in the ticket.

Can the Updated Date either be hidden from end users, or only show when the last public comment was added.

Publication le 07 juin 2023 · Sandra Campbell

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Sandra Campbell a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

we need this too!

Afficher le commentaire · Publication le 06 juin 2023 · Sandra Campbell

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Sandra Campbell a créé une publication,

Publication Feedback - Ticketing system (Support)

Once you add the basic system fields to make a view mean something there are not many spaces left to show custom fields, for which we have quite a few. 

 

Publication le 31 mai 2023 · Sandra Campbell

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Sandra Campbell a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

we need this too!

Afficher le commentaire · Publication le 11 mai 2023 · Sandra Campbell

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Sandra Campbell a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1

Afficher le commentaire · Publication le 24 nov. 2022 · Sandra Campbell

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