David Leigh

We've been able to use the new custom page to build a great custom tool for the Helpdesk team but now that we've completed the development we don't appear to be able to access the page except for in the preview mode.

Are there restrictions on use with a custom domain?  In Preview Mode it works great but whatever we try, our signed-in users (including Admins) get redirected to the "The page you were looking for doesn't exist" page. 

Anybody else had issues with this?

Absolutely agree with the comments above!!!   This should be basic!!!  Something like a "Follower" view condition.  Similar use case to Meg Gunther.  I have inherited a Zendesk account which is riddled with agents being assigned to every group and organization imaginable and only now it became clear that the entire organization/groups model was broken just to allow followers to see tickets they were following. Completely ridiculous that agents have to search for tickets just to see tickets they were added to as followers.