Michael
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Michael-
Michael a ajouté un commentaire,
Barry Neary - How can we get more info on the Chat/Omnichannel Routing EAP? We know we would clearly benefit from using OCR, but we also use Chat, so its impeding our move. Thanks! -Michael
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Michael a ajouté un commentaire,
You can find the recording on the event page Don't forget our next meetup is this Wed, 11/15.
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Michael a créé une publication,
Admin User Group October 2023 Meetup Recap - The Future is Now
Roads? Where we're going, we don't need roads.- Dr. Emmett Brown The future is certainly not far away. While our cars aren't flying in a highway in the sky, technology is advancing every day. How...
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Michael a créé une publication,
Admin User Group September 2023 Meetup Recap - Best Practices & Layout Builder
Another meetup is in the books! Thank you to everyone who was able to join! It was so great to see so many of you, and lots of new faces too! Reminder, our meetup is always the 3rd Wednesday of eve...
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Michael a ajouté un commentaire,
My team is very excited for this enhancement, its been a LONG time coming.
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Michael a ajouté un commentaire,
Thanks Mark! That was my thinking as well. Is there a reason why it doesn't work that way for Chat? I can't find any documentation to confirm or deny, but I thought that was indeed the way it worked.
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Michael a créé une publication,
Trigger Based on Assignee User Field
I have a use case where I need to fire a trigger based on a custom field on the Assignee. I don't see an out of box way to do this? Any ideas for a workaround with using an API Call/Webhook/etc? I...
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Michael a créé une publication,
Admin User Group July 2023 - Back from Camp!
Hi Campers! Thanks for joining me at Camp for a hike through the woods of Managing Agent Accounts. Let's recap our journey. I appreciate you gathering around the campfire and letting me tell a few ...
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Michael a créé une publication,
Remove Users from Group with API
Hi! I am trying to string together some API calls to remove members from a group. I am very confused by the IDs and process in the API Docs. https://developer.zendesk.com/api-reference/ticketing/gr...
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Michael a ajouté un commentaire,
Thanks Jordan Forsythe for the heads up. There was an error in the configuration - so please try again (Everyone else too)!