Michael
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Dernière activité
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Publications
Activité récente par Michael-
Admin User Group May 2023 - Fireside Chat
Wow! It was great to see so many members attend our May Meetup. I hope you enjoyed hearing from Zendesk's top brass about Relate, Zendesk AI and the other big improvements to the core product, Expl...
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Admin User Group April 2023 Meetup Recap - This is ZIS
Thanks to everyone who joined the April 2023 Meetup. We had over 60 members discus all the 'big' things happening with Zendesk and spent a good amount of time discussing ZIS and how some use cases ...
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Admin User Group March 2023 Meetup recap - Exploring Explore
Thank you everyone who attended the March 2023 Admin User Group Meetup. It was great to have an audience from around the world. We had members from the US, India, Scotland, UK, Norway, Poland and C...
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Admin User Group Feb 2023 Meetup Recap - Chat/Messaging/Bots
We had a great turn out for our Feb 2023 Admin Meetup! It was so great to have Paul Lalonde present to our group! We covered a lot of Messaging topics, here are some of the highlights from the p...
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Chat - How to display custom message
RéponduHi - We are using chat and I have a requirement to post a special message/disclaimer on the pre-chat form. I see where there is the ability to modify the greeting of the web widget, but it doesn't ...
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Remove Chat Web Widget Dynamically
We are looking for a solution that would hide/disabled our chat web widget from Guide for when we meet a current threshold. Perhaps that threshold is average wait time, average handle time, or some...
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Link to Pop Up Chat Widget
We switched back to Chat from Messaging. We used a 'Click Here' link in articles that would pop-up the messaging widget so customers would use it. It used this javascript:zE('messenger', open'); I...