Barry O'Connell

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes Baring in mind this thread is open 4 years and still no further clarity on when this will be available, I am looking at alternative suppliers. I do not fancy moving into yet another yea...

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• Barry O'Connell
• Création 23 janvier 2023 09:50
• 8 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes Any update on this vital reporting function for call centers? 

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• Barry O'Connell
• Création 7 décembre 2022 12:37
• 2 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

zendesk Karen Hynes We are in Q4. Can you at least respond with an update on the  planned implementation or is this just being kicked down the road as it has been since 2018? 

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• Barry O'Connell
• Création 13 octobre 2022 08:06
• 2 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes zendesk - You do realise this is Q4 yes? And we are still no further or none the wiser on when we will have this very basic standard metric reporting. 

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• Barry O'Connell
• Création 6 octobre 2022 13:32
• 6 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Karen Hynes With all due respect, Q4 is a bit vague. Is there any planned date for implementation? Is this already road mapped? This thread is open 4 years now so I am sure you can understand the f...

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• Barry O'Connell
• Création 27 septembre 2022 11:50
• 3 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Any update on this request for implementing a very basic standard metric of Agent Availability that majority of your customers have a need for and have been asking for for over 4 years it would see...

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• Barry O'Connell
• Création 22 septembre 2022 08:34
• 4 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

zendesk Why is there no movement on this thread? Agent availability is a standard metric for Call Centers? Can this be be expedited as it seems from this thread and the many others I have come acro...

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• Barry O'Connell
• Création 23 août 2022 13:22
• 4 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Auto Answer / Auto Accept Feature in ZD Talk

Standard of any support tools I have used in call centres in the past. This should be a added to roadmap. Its actually surprising to me that this is not already available or on a road map. Manual a...

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• Barry O'Connell
• Création 21 juillet 2022 09:43
• 2 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk: Allow Reporting on Agent Availability

Any update on this? This is really a basic call centre metric which should already be available!  

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• Barry O'Connell
• Création 24 février 2022 12:03
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Auto Answer / Auto Accept Feature in ZD Talk

Very useful function to have auto answer in place. Would like to see this expedited. 

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• Barry O'Connell
• Création 1 février 2022 12:15
• 3 votes