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Lupita Soto

Adhésion le 09 déc. 2021

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Dernière activité le 12 nov. 2024

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Dernière activité effectuée par Lupita Soto

Lupita Soto a ajouté un commentaire,

Commentaire de la communauté Q&A - Tickets and email

@Zendesk support team, was this ever fixed? The auto correct functionality is a CRUCIAL tool. If not fixed, why? We're ready to move to a different platform if this is not addressed asap. 

Afficher le commentaire · Publication le 12 nov. 2024 · Lupita Soto

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Lupita Soto a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

It's been almost a year. Any chance we can get this time saving small feature back ?

Afficher le commentaire · Publication le 30 janv. 2024 · Lupita Soto

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Lupita Soto a créé une publication,

Publication Q&A - Talk and text

Does anyone know if there is a feature to enable Caller ID for incoming voicemails?

Thanks. 

Publication le 20 juin 2023 · Lupita Soto

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Lupita Soto a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Thanks for all of your research and follow up James! I can't believe a customer support solution software provides such poor customer support to their own users. 

Afficher le commentaire · Publication le 20 juin 2023 · Lupita Soto

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Lupita Soto a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Please allow text replacements again! They save so much time in typing, why were they removed in the first place!??? I'm so disappointed.

Afficher le commentaire · Publication le 16 févr. 2023 · Lupita Soto

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Lupita Soto a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

This is still happening and I spent over an hour reading so many articles on this topic, why is it so difficult and confusing to get a simple answer? I want to edit the rules applying to 'suspended' tickets. Where can I find that section? Thanks!

Afficher le commentaire · Publication le 23 déc. 2021 · Lupita Soto

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Lupita Soto a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support

Thanks, will give it a try!

Afficher le commentaire · Publication le 10 déc. 2021 · Lupita Soto

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Lupita Soto a ajouté un commentaire,

CommentaireSecurity and user access in Zendesk Support
Hi, I'd like to know how to stop legitimate requests from being sususpended. I checked all of the settings and can't find where. Theproblem I see is that the sender's email is ours instead of the customer's email. They're sending the message from our App I think and when it arrives in Zendesk it goes to suspended because it has 'Cheers@poply.com' as the sender, that is our email. I hope this makes sense. Thanks for the help. 



Afficher le commentaire · Publication le 09 déc. 2021 · Lupita Soto

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