Benjamin

Hello Dane,

Same problem happened to me too the "Ask for Details" doesn't work on Social Channel. 

Can you help me on this one ?

Thank you.

Hello,

Any update on this ?
We really need this customizable CSAT feature enable.

Thank you.

 

By the way Miss Lenka Brozmanova, is this Nicereply can be put on in-app Zendesk Chat (Classic) with React Native ?

Hi Dane,

 

Thank you for the response.

Yeah, I mean, on the Web Widget (Classic), the End-user can see the rating on top ridge side and after the chat ended.

But this behavior won't work on mobile application. 

as we can see, the widget is like this. 

No rating requested from the agent. 

How to automate this rating when chat ended or how to show the rating just like on the web.

Thank you

Hi,

I implemented this chat (classic) on android and ios mobile app. and I realized that this satisfaction rating will not automatically sent to user when the chat end, but our agent need to click the "Request Rating" button. 

The question is : 
1. Can we automatically send the request rating when the chat ends ?. just like on web widget classic
2. let's just say the first question can't be done, can I change the satisfaction field to Offered when the agent click the "Request Rating" button ?. because when i click the "Request rating" button, and the user didn't choose any rating, the satisfaction field remains Unoffered. So it's difficult to us to get the number of percentage of response rate
Total Responded Survey / Total Survey Sent. 

Or, can we make this click on "Request rating" button a Condition on Trigger so we can change the Satisfaction field with a trigger when agent clicked that button.

Thank you