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Patrycja Walencik's Avatar

Patrycja Walencik

Adhésion le 03 janv. 2022

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Dernière activité le 25 févr. 2025

Zendesk Product Manager

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Dernière activité effectuée par Patrycja Walencik

Patrycja Walencik a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide
Hi Jan,
 
Did you have a chance to check my previous message? We wanted to reproduce the issue you mentioned, but unfortunately, everything looks good in our instance. Does the problem still exist on your end? If so, could you please share the links to the articles where you noticed the issue?
 
Best

Afficher le commentaire · Publication le 10 févr. 2025 · Patrycja Walencik

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Patrycja Walencik a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)
Hey Preeti, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. 
 
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

Afficher le commentaire · Publication le 30 janv. 2025 · Patrycja Walencik

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Patrycja Walencik a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)
Hey Aaran, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. 
 
At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

Afficher le commentaire · Publication le 30 janv. 2025 · Patrycja Walencik

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Patrycja Walencik a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)
Hey Z2, thank you for taking the time to provide us with this feedback! 
 
 
[FOR ROADMAP] This feature request has been accepted and is on our roadmap in [2025]. Per our Community Guidelines, we can provide general guidance for anticipated feature and functionality release dates, and any discussion of planning is always subject to change. To stay on top of product releases please visit our What’s New page in the Help Center. We are going to leave this post open for comment to allow others to provide their feedback and use cases.
 
Thank you again for your feedback and for being a valuable customer with Zendesk.

Afficher le commentaire · Publication le 28 janv. 2025 · Patrycja Walencik

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Patrycja Walencik a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide

Rob Sherrard Hi Rob, of course, I updated your suport ticket

Best, 
Pati 

Afficher le commentaire · Publication le 23 janv. 2025 · Patrycja Walencik

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Patrycja Walencik a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide
Hi Jen, 
 
Could you share with us a link/s to the articles where you noticed issue?
 
Thank you, 

Afficher le commentaire · Publication le 22 janv. 2025 · Patrycja Walencik

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Patrycja Walencik a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Martha Chastain  In EAP form you can find information “all customers who sign up to EAP will get access to Advanced AI add-on to enjoy the added benefit of AI-powered summary generation” 
It means that as a part of EAP is not necessary to buy AI Add-on to test this functionality, no any extra cost. 

Afficher le commentaire · Publication le 17 janv. 2025 · Patrycja Walencik

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Patrycja Walencik a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Martha Chastain Please make sure that you have enabled Gen AI in the Admin Center under the Workspace section. 

Afficher le commentaire · Publication le 16 janv. 2025 · Patrycja Walencik

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Patrycja Walencik a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide

Bill Decker,  we fixed the issue, and I would like to confirm that it is working as expected. 

Afficher le commentaire · Publication le 16 janv. 2025 · Patrycja Walencik

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Patrycja Walencik a ajouté un commentaire,

Commentaire de la communautéZendesk EAP - New Article Editor in Guide

Nikki Goodson Is the issue still happening? We couldn't recreate it in our environment. If it is, I'll create a support ticket for this case 

Afficher le commentaire · Publication le 16 janv. 2025 · Patrycja Walencik

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