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Neal Shmidman

Adhésion le 19 mai 2022

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Dernière activité le 26 oct. 2022

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Dernière activité effectuée par Neal Shmidman

Neal Shmidman a ajouté un commentaire,

CommentaireSetting up Zendesk Guide

Thanks Anne. Tried all recommendations. Still not resolved. I'll pick this up on the ticket. 

Afficher le commentaire · Publication le 26 oct. 2022 · Neal Shmidman

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Neal Shmidman a ajouté un commentaire,

CommentaireSetting up Zendesk Guide

I have followed the instructions to "To restrict your help center visibility" however, I am unable to select a newly created user segment i am looking to restrict. It is only showing me the "signed in end user" segment. How do I successfully allow some end users to sign in and see my help center and prevent others from creating accounts and accessing? 

 

Afficher le commentaire · Publication le 25 oct. 2022 · Neal Shmidman

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Neal Shmidman a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Same here. b2b. We are changing these values on every organization we onboard. Would love a way to change the default. 

Afficher le commentaire · Publication le 25 oct. 2022 · Neal Shmidman

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Neal Shmidman a ajouté un commentaire,

CommentaireCustomer management and profiles

I have the same question as Kirti above. Does anyone have guidance on which tickets an end user who can see all tickets in their org will see if/when they belong to multiple orgs? 

Afficher le commentaire · Publication le 14 juin 2022 · Neal Shmidman

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Neal Shmidman a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

+1 Ethan Smith For B2B w/ multiple tickets the requester name is not helpful on the ticket tab. Even the org would be better... 

Afficher le commentaire · Publication le 01 juin 2022 · Neal Shmidman

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Neal Shmidman a ajouté un commentaire,

CommentaireUsing themes and customizing your Help Center

I have the same issue as 黄哲 and David Leigh above. We have created 2 custom pages in our help center and other than ADMIN Preview our internal agents AND end users cannot access these pages.See image below. How to we allow access to these pages? 

 

Afficher le commentaire · Publication le 19 mai 2022 · Neal Shmidman

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