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Mark Nino Valencia

Adhésion le 09 avr. 2022

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Dernière activité le 13 déc. 2024

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Dernière activité effectuée par Mark Nino Valencia

Mark Nino Valencia a ajouté un commentaire,

Commentaire de la communauté Q&A - Reporting and analytics

Is this something the team will explore in the future? 

Afficher le commentaire · Publication le 13 déc. 2024 · Mark Nino Valencia

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Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Hello Walter Bellante  any update on the Change attribute for the new builder? We're being asked to migrate and this is a really important feature for our reports. 

Afficher le commentaire · Publication le 12 nov. 2024 · Mark Nino Valencia

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Mark Nino Valencia a ajouté un commentaire,

CommentaireZendesk messaging

Similar to the previous question, it's unclear if users will only be suspended from messaging but still able to reach out via email. When I tested this on our account, it mentioned that the user can no longer email us, and tickets will go to the suspended tickets view, which is not ideal.

Afficher le commentaire · Publication le 28 oct. 2024 · Mark Nino Valencia

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CommentaireTicket customization

Can we also use this as a grouping value in a Zendesk view? Where can I add this as product feedback?

Afficher le commentaire · Publication le 06 août 2024 · Mark Nino Valencia

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Commentaire de la communauté Feedback - Ticketing system (Support)

Yes. We experienced them today where a new hire kept unassigned tickets open without working on it and the whole team is stuck. 

Afficher le commentaire · Publication le 24 juil. 2024 · Mark Nino Valencia

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CommentaireAnnouncements

Hello Zac Garcia ,

 

This feature is becoming more and more vital for our workflow. Pretty helpful for our team to manage work. When should we see child tickets added?  We appreciate an ETA

Afficher le commentaire · Publication le 12 juin 2024 · Mark Nino Valencia

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CommentaireTicket basics

Child tickets do not show up in Agent Home which makes this change useless for us.  Can we get these tickets on the Agent Home, please?

Afficher le commentaire · Publication le 27 mai 2024 · Mark Nino Valencia

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CommentaireAnnouncements

Child tickets do not show up in Agent Home which makes this change useless for us.  Can we get these tickets on the Agent Home please?

Afficher le commentaire · Publication le 27 mai 2024 · Mark Nino Valencia

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Commentaire de la communauté Feedback - Help Center (Guide)

Any progress here? 

Afficher le commentaire · Publication le 17 févr. 2024 · Mark Nino Valencia

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CommentaireAnnouncements

Hello Team, 

We moved to the new UI recently and so far the team really love it except for the ticket statistics section where the team needs to reload the Zendesk page to see the updated number of solves and other data.  Is this a bug or an intended change? Could we have a refresh button so they dont have to fully reload Zendesk from the browser?

Afficher le commentaire · Publication le 18 déc. 2023 · Mark Nino Valencia

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