Lara Cox
-
Activité totale30
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés1 utilisateur
-
Votes9
-
Abonnements9
Aperçu des activités
Dernière activité effectuée par Lara Cox-
Lara Cox a ajouté un commentaire,
Karen Hynes. The last update on this was in MARCH. Please provide another.
-
Lara Cox a ajouté un commentaire,
+1 on this. I was just searching for a way to automatically set the ticket type to task and set the due date to the following business day with a ticket macro, and then searched to see if it is pos...
-
Lara Cox a ajouté un commentaire,
I'm trying to create a standard calculated metric that shows me the % of solved tickets by assignee (part of a preexisting set) out of total solved tickets. I'm able to achieve this by using result...
-
Lara Cox a ajouté un commentaire,
How can I manipulate the results to show a percentage solved by Agent and Channel out of total solved in channel for the time frame?
-
Lara Cox a ajouté un commentaire,
Hi Christine, Thanks for the feedback. I've already implemented IVR routing in our ZenDesk instance. What I'm asking is if there is a way to ensure that a specific ticket form is selected when a ti...
-
Lara Cox a ajouté un commentaire,
Is there a way to assign a specific ticket form to a ticket created based on a specific IVR keypress?
-
Lara Cox a créé une publication,
Enhanced ticket search functionality by ticket number
It would be a valuable enhancement to be able to search comma separated tickets numbers in the search bar in support to list out tickets below. Search functionality now only allows to search one ti...
-
Lara Cox a ajouté un commentaire,
Hi Anne Ronalter Thanks for your reply. I just want to clarify specifically that I'm not asking about the ability for end users to leave a satisfaction rating over the phone in ZenDesk Talk after ...
-
Lara Cox a créé une publication,
Trigger CSAT Email for Talk Tickets
If an end user has both a phone number and their email address in the profile, is it possible to set up a CSAT email that is sent to the email associated to the user, even if their ticket was creat...
-
Lara Cox a ajouté un commentaire,
After enabling cc's and followers, we lose the ability to add a cc using a macro. We have light agents that need to be cc'd on certain ticket types to respond externally/outside of ZenDesk. Is ther...