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Jeremy Minor

Adhésion le 17 nov. 2023

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Dernière activité le 04 sept. 2024

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Dernière activité effectuée par Jeremy Minor

Jeremy Minor a créé une publication,

Publication Feedback - Ticketing system (Support)

When using an ARM browser (new surface pro computer), the reply section will randomly add extra characters or words. This happens quite often and severely slows down the reply time. It doesn't happen on the 64 bit browser, just the new ARM versions. 

 

This also occurs when using tablets. I have a Samsung s9 ultra and experience the same issue every time. It seems like there is an issue with non-traditional laptops and support.

 

The app is terrible. It would be nice if this was fixed for those browsers.

Publication le 04 sept. 2024 · Jeremy Minor

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Jeremy Minor a ajouté un commentaire,

CommentaireTicket automation and collaboration

Colleen Hall that would be great. Seems only admins can now do this.   

Afficher le commentaire · Publication le 03 mai 2024 · Jeremy Minor

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Jeremy Minor a ajouté un commentaire,

CommentaireTicket automation and collaboration

Did something change with these settings? Our agents lost the ability to @mention about 2 weeks ago.

Afficher le commentaire · Publication le 03 mai 2024 · Jeremy Minor

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Jeremy Minor a ajouté un commentaire,

CommentaireTicket customization

Is it possible to set ticket statuses by group?  I have some people requesting different options but they would not apply to other groups.

Afficher le commentaire · Publication le 17 nov. 2023 · Jeremy Minor

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