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Silas Johnson
Adhésion le 07 janv. 2022
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Dernière activité le 11 avr. 2022
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Dernière activité effectuée par Silas Johnson
Silas Johnson a ajouté un commentaire,
Is it possible to make categories and sections visible only to agents and admins? Is it only articles? I want to have full categories in our KB only available to staff. Is this possible?
Afficher le commentaire · Publication le 11 avr. 2022 · Silas Johnson
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Silas Johnson a ajouté un commentaire,
is there any way to extract the comments using the api? I have tried looking everywhere. For Example, i would like to extract all tickets from a group and make a csv row called comments so I can see the comments for that ticket. Is this possible?
Afficher le commentaire · Publication le 01 avr. 2022 · Silas Johnson
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Silas Johnson a ajouté un commentaire,
What if there are no agents available? Like there literally aren't any and its within business hours? What happens then?
Afficher le commentaire · Publication le 22 mars 2022 · Silas Johnson
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Silas Johnson a ajouté un commentaire,
Is there a way to have them create a ticket from the messenger bot when we are offline? Like the Classic Widget does?
Afficher le commentaire · Publication le 17 mars 2022 · Silas Johnson
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Silas Johnson a créé une publication,
Our company has multiple products. I have seen a competitor that also uses zendesk for guide and their chatbot is able to ask the customer what product they need support with (in the chat) before servicing them. How do I make this possible?
Publication le 18 févr. 2022 · Silas Johnson
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Silas Johnson a ajouté un commentaire,
We have the growth suite. I'm finding it very difficulty to see who is technically an agent and who isn't. When you search in people inside admin portal, it aggregates light agents, contributors, admins, etc and calls them all agents under their profile photo in the list. This is very confusing. Is the only way to know who is registered as an agent to go into their profile and check their permissions individually? Does an agent count as an agent across all platforms of the suite? (ie agent for guide but same person contributor for support counts as 1 agent ?).
Thank you!
Afficher le commentaire · Publication le 07 févr. 2022 · Silas Johnson
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Silas Johnson a ajouté un commentaire,
We have a suite growth subscription. Is there any way to just upgrade GUIDE to enterprise without upgrading the whole suite subscription to enterprise?
Thank you!
Afficher le commentaire · Publication le 31 janv. 2022 · Silas Johnson
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Silas Johnson a ajouté un commentaire,
we have zendesk suite growth and these are my options. Why am I not seeing custom user segments?
Afficher le commentaire · Publication le 28 janv. 2022 · Silas Johnson
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Silas Johnson a ajouté un commentaire,
Thanks for the response! For some reason, its all of a sudden working now! I did check spam initially and nothing showed up. That was the weirdest part, because I could also see that it was being sent from your end. Thanks for all the help, you guys are awesome!
Afficher le commentaire · Publication le 24 janv. 2022 · Silas Johnson
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Silas Johnson a ajouté un commentaire,
it shows the email. Client never received it. Both automations have same html body, different text though. Thanks for responding. Here is also a screenshot of the trigger
Afficher le commentaire · Publication le 21 janv. 2022 · Silas Johnson
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