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Sam

Adhésion le 02 févr. 2022

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Dernière activité le 28 oct. 2024

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Dernière activité effectuée par Sam

Sam a ajouté un commentaire,

CommentaireTeam members and groups

It would be more useful for us to be able to restrict statuses based on custom roles, rather than Group membership. We use roles to define ways of working, where a supervisor might be able to select which channel they are assisting but an agent would not.

Afficher le commentaire · Publication le 03 juil. 2024 · Sam

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Sam a ajouté un commentaire,

CommentaireTeam members and groups

It would be more useful for us to be able to restrict statuses based on custom roles, rather than Group membership. We use roles to define ways of working, where a supervisor might be able to select which channel they are assisting but an agent would not.

Afficher le commentaire · Publication le 03 juil. 2024 · Sam

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Sam a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

This is a huge need for us, especially for re-opened tickets that may be waiting for the original agent to resume to conversation or for messaging conversations that have been escalated to Groups that may be slower to respond. 

Afficher le commentaire · Publication le 22 mai 2024 · Sam

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CommentaireSetting up Talk

Was the list of twilio domains recently updated? We would need advanced notice when this happens to prevent disruption to our phone channel. 

Afficher le commentaire · Publication le 01 mai 2023 · Sam

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