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Mark Ganusevič

Adhésion le 10 mars 2022

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Dernière activité le 29 déc. 2023

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Dernière activité effectuée par Mark Ganusevič

Mark Ganusevič a ajouté un commentaire,

CommentaireViewing and using dashboards

Hi, great feature. Will there be API access?

Afficher le commentaire · Publication le 18 sept. 2023 · Mark Ganusevič

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Mark Ganusevič a ajouté un commentaire,

CommentaireTicket automation and collaboration

This feature is not usable for us without direct messages.

Also, it would be great to be able to use MS Teams to schedule calls/meetings via a ticket.

Afficher le commentaire · Publication le 02 juin 2023 · Mark Ganusevič

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Mark Ganusevič a ajouté un commentaire,

CommentaireManaging Talk

Hi, when is it planned to roll this out natively into messaging answer bot flow?

Afficher le commentaire · Publication le 11 mai 2023 · Mark Ganusevič

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Mark Ganusevič a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

Good question by Anton, I think this would be a major improvement. 😉

Afficher le commentaire · Publication le 10 mars 2023 · Mark Ganusevič

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Mark Ganusevič a ajouté un commentaire,

CommentaireTeam members and groups

Hi!

Great feature. I'm wondering whether it works when a user is still using the browser but not on Zendesk tabs?

E.g. Idle timeout = 10 minutes, I'm working inside the company tool in the browser for 20 minutes (Zendesk tab not visible), will I be set as Away?

Afficher le commentaire · Publication le 14 févr. 2023 · Mark Ganusevič

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Mark Ganusevič a ajouté un commentaire,

CommentaireTicket customization

Hi!

This is a very cool feature, but I don't see anything related to Explore? When will these fields become reportable in Explore?

Thank you!

Afficher le commentaire · Publication le 04 août 2022 · Mark Ganusevič

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Mark Ganusevič a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

Any update on this? Seems like a really simple issue to address. With this bug, the whole feature of responsive columns seems unnecessary.

Afficher le commentaire · Publication le 28 juil. 2022 · Mark Ganusevič

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Mark Ganusevič a ajouté un commentaire,

CommentaireService Level Agreements (SLA), macros, and CSAT

Hi!

It's very confusing why this was a design choice:

SLA is not paused when ticket status is Pending

, I assume since this already works for Resolution time - it should also work for Reply time?

Is this on the roadmap for the SLA system rework?

Thank you!

Afficher le commentaire · Publication le 19 juil. 2022 · Mark Ganusevič

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Mark Ganusevič a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

The same feedback from our side, ID's are not as useful as Titles/Subjects

Afficher le commentaire · Publication le 24 mai 2022 · Mark Ganusevič

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Mark Ganusevič a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Really distracting, please just give us a checkbox to remove it. :)

Afficher le commentaire · Publication le 11 mai 2022 · Mark Ganusevič

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