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Mark Ganusevič
Adhésion le 10 mars 2022
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Dernière activité le 29 déc. 2023
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Dernière activité effectuée par Mark Ganusevič
Mark Ganusevič a ajouté un commentaire,
Hi, great feature. Will there be API access?
Afficher le commentaire · Publication le 18 sept. 2023 · Mark Ganusevič
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Mark Ganusevič a ajouté un commentaire,
This feature is not usable for us without direct messages.
Also, it would be great to be able to use MS Teams to schedule calls/meetings via a ticket.
Afficher le commentaire · Publication le 02 juin 2023 · Mark Ganusevič
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Mark Ganusevič a ajouté un commentaire,
Hi, when is it planned to roll this out natively into messaging answer bot flow?
Afficher le commentaire · Publication le 11 mai 2023 · Mark Ganusevič
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Mark Ganusevič a ajouté un commentaire,
Good question by Anton, I think this would be a major improvement. 😉
Afficher le commentaire · Publication le 10 mars 2023 · Mark Ganusevič
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Mark Ganusevič a ajouté un commentaire,
Hi!
Great feature. I'm wondering whether it works when a user is still using the browser but not on Zendesk tabs?
E.g. Idle timeout = 10 minutes, I'm working inside the company tool in the browser for 20 minutes (Zendesk tab not visible), will I be set as Away?
Afficher le commentaire · Publication le 14 févr. 2023 · Mark Ganusevič
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Mark Ganusevič a ajouté un commentaire,
Hi!
This is a very cool feature, but I don't see anything related to Explore? When will these fields become reportable in Explore?
Thank you!
Afficher le commentaire · Publication le 04 août 2022 · Mark Ganusevič
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Mark Ganusevič a ajouté un commentaire,
Any update on this? Seems like a really simple issue to address. With this bug, the whole feature of responsive columns seems unnecessary.
Afficher le commentaire · Publication le 28 juil. 2022 · Mark Ganusevič
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Mark Ganusevič a ajouté un commentaire,
Hi!
It's very confusing why this was a design choice:
SLA is not paused when ticket status is Pending
, I assume since this already works for Resolution time - it should also work for Reply time?
Is this on the roadmap for the SLA system rework?
Thank you!
Afficher le commentaire · Publication le 19 juil. 2022 · Mark Ganusevič
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Mark Ganusevič a ajouté un commentaire,
The same feedback from our side, ID's are not as useful as Titles/Subjects
Afficher le commentaire · Publication le 24 mai 2022 · Mark Ganusevič
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Mark Ganusevič a ajouté un commentaire,
Really distracting, please just give us a checkbox to remove it. :)
Afficher le commentaire · Publication le 11 mai 2022 · Mark Ganusevič
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