Gabriel from Contractbook

Can we have a direct report showing the tickets/chats which were solved with the 

We cannot see the user’s OS and Browser information in tickets and chat views - will this be possible?

Missing text-formatting and link-embedding options on messages in Zendesk live chat - is this a feature on the pipeline?

Each time a ticket must be placed on hold, it requires multiple interactions which change the status (hoes does this affect reporting, and can it be fixed so it works from the first attempt?).

What do we need to get our Zendesk support and chat running on mobile devices? All our agents have installed the app, but we cannot use it because the login doesn't work. 

Is there a straight-forward way of being notified when I get tagged in an internal note?

We have experienced that adding public comments to a ticket in Zendesk and then trying to change the ticket status with it simultaneously, doesn't update the status but results in submitting the ticket with its previous status.

It causes users to receive multiple notifications since agents have to manually change the status again, after submitting their comments. 

Any possibility to change that?