Yanni (Test Account)

1. Communauté
2. Zendesk Suite Q&A
3. How to copy values between fields using triggers

Hi @Amie BrennanThank you for sharing the sample webhook. While your example is from string + ticket number for the value of a custom field. Is it possible to get the initial value from a certain t...

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• Yanni (Test Account)
• Création 9 septembre 2022 07:08
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Guide Articles - export to PDF

Same!! Upvoting this and following this request!

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• Yanni (Test Account)
• Création 5 avril 2022 23:10
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Automatic Refresh in Views

+1 vote to thisDefinitely need it. It's a very basic feature to be honest.

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• Yanni (Test Account)
• Création 3 mars 2022 01:28
• 5 votes

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

+1 we need this attribute

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• Yanni (Test Account)
• Création 3 mars 2022 01:23
• 3 votes

1. Explore
2. ...
3. How to create and update reports
4. Can I report on the received at address in Explore?

@Oliver White (Admin)   I agree completely with the above, received at is an important attribute which exists on the ticket data, so to not include this within Explore doesn't make a lot of sens...

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• Yanni (Test Account)
• Modifié 2 mars 2022 01:52
• 2 votes