Recherches récentes
Pas de recherche récente

robert sutherland
Adhésion le 25 janv. 2022
·
Dernière activité le 23 mars 2023
Suivis
0
Abonnés
0
Activité totale
14
Votes
9
Abonnements
2
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par robert sutherland
robert sutherland a ajouté un commentaire,
Looking to move our Enterprise account and our $1,500+/mo subscription bills out of Zendesk ASAP because of how this "high priority" feature is being handled. OVER. FOUR. YEARS.
If I was a more cynical person, I would swear that this feature is intentionally being ignored as more unnecessary routing -> longer call times -> more billable minutes.
Afficher le commentaire · Publication le 29 déc. 2022 · robert sutherland
0
Abonnés
0
Votes
0
Commentaire
robert sutherland a ajouté un commentaire,
I'm trying to do something which would presumably be very simple, but I don't think it is possible. I am trying to build a single report/pie chart that shows volumes of inbound contacts by channel (in our case voice, email, and chat). Doing this using the 'Support - Tickets' dataset leaves out any calls that didn't create a ticket (disconnected/abandoned calls... and though we can change the setting to create tickets for every abandoned call, that seems like a poor and unnecessary option to enable better reporting).
We're also not able to filter these contacts by relevant metadata (e.g. 'Call direction' in order to omit outbound contacts on voice) using only 'Support - Tickets' available data.
Afficher le commentaire · Modification le 04 juin 2022 · robert sutherland
0
Abonnés
1
vote
0
Commentaire
robert sutherland a ajouté un commentaire,
+1
Afficher le commentaire · Publication le 19 mai 2022 · robert sutherland
0
Abonnés
0
Votes
0
Commentaire