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Boris Fernandez

Adhésion le 10 mars 2022

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Dernière activité le 09 juin 2022

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Dernière activité effectuée par Boris Fernandez

Boris Fernandez a ajouté un commentaire,

CommentaireSEO and help center search

Ho I see why. My code is slightly different. I am not converting from one to one . I just want to redirect any 404 to the main page of the help center

So was using that function below and then also added the corresponding not-found class to the error page. But I am always hitting a "$ is not defined" error...  (note my script is loading first and on top of anything else)

So the main idea here is to use the following code to fully load the page before running the script. then if the "not-found" is detected to redirect to the location set...

But no luck so far.

$(document).ready(function() {
            if ($(".not-found").length > 0) {
                window.location.href = 'https://xxxxx.xx.xxx';
          }
        });

And

{{t 'nonexistent_page'}}

Afficher le commentaire · Modification le 09 juin 2022 · Boris Fernandez

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Boris Fernandez a ajouté un commentaire,

CommentaireSEO and help center search

CJ Johnson  cannot make it work. Actually no error from the JS on the dev console. Not sure what I am doing wrong.

When you say you do not need the function, how do you input the code in the script.js ? 
I tested the error_page.hbs also to see if I could miss something but nothing off there too... 

Everything looks pretty straight forward though...

Afficher le commentaire · Publication le 09 juin 2022 · Boris Fernandez

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Boris Fernandez a ajouté un commentaire,

CommentaireSEO and help center search
Don't think that solution works anymore. eg. I do not have that part on our script.js file :

$(document).ready(function() {

Afficher le commentaire · Publication le 09 juin 2022 · Boris Fernandez

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Boris Fernandez a ajouté un commentaire,

CommentaireHelp with apps and integrations

Installed that app . I am struggling to understand two things : 

- Why is the field not showing. What makes it "hidden" in the view ? 
- Why cannot we linked two existing tickets already ? Notes are not an efficient way for our agents to see the information like this. Fields are.


Afficher le commentaire · Publication le 18 mai 2022 · Boris Fernandez

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Boris Fernandez a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Is there any update on this limitation ? 

Afficher le commentaire · Publication le 28 mars 2022 · Boris Fernandez

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Boris Fernandez a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

we need to reuse contents accross several different sections and we are building articles with blocks. We have an issue with blocks because we simply cannot use them with image.

So at the moment we have no other solutions to copy-paste articles to put them in different categories and section and to maintain several different articles who are basically the same.

Is there a way around the block lack of image support ?

Will this feature be added soon ? 

Afficher le commentaire · Modification le 23 mars 2022 · Boris Fernandez

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Boris Fernandez a créé une publication,

Publication Feedback - Ticketing system (Support)

ref: https://xxxxxx.zendesk.com/agent/user_filters & https://xxxxxx.zendesk.com/agent/organizations

Features :

- Adding columns
Eg  of usage :  adding a column to display the Org name in the customers list view or and in the organisaztion view list we would like to display the sumn of customer belonging to it....

- Sort by
today those views are not sortable. Sorting by colum alphabetical order could be a great start 

This kind of custom view setup could really be a nice thing to have for us. It will 

Publication le 10 mars 2022 · Boris Fernandez

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