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Andre Siewert
Adhésion le 20 janv. 2023
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Dernière activité le 14 juil. 2023
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Dernière activité effectuée par Andre Siewert
Andre Siewert a ajouté un commentaire,
Hi!
Is there any way to react on ratings? Eg. I was rated with "unsatisfied". Can I reply to this feedback to explain background / reasons for my acting?
Thanks in advance!
Afficher le commentaire · Publication le 14 juil. 2023 · Andre Siewert
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Andre Siewert a créé une publication,
Unsuccessful outbound call attempts are not displayed ticket events (that would indicate an outbound attempt was made) As per checking, only successful outbound calls are logged and recorded with corresponding ticket events.
It would be great if the unsuccessful attempts could be listed in the events as well to avoid double calls and document the trying of calling a customer.
Publication le 20 janv. 2023 · Andre Siewert
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