Recherches récentes


Pas de recherche récente

Andre Siewert's Avatar

Andre Siewert

Adhésion le 20 janv. 2023

·

Dernière activité le 14 juil. 2023

Suivis

0

Abonnés

0

Activité totale

4

Votes

0

Abonnements

2

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Andre Siewert

Andre Siewert a ajouté un commentaire,

CommentaireMeasuring success

Hi! 

Is there any way to react on ratings? Eg. I was rated with "unsatisfied". Can I reply to this feedback to explain background / reasons for my acting?

Thanks in advance! 

Afficher le commentaire · Publication le 14 juil. 2023 · Andre Siewert

0

Abonnés

0

Votes

0

Commentaire


Andre Siewert a créé une publication,

Publication Feedback - Voice (Talk)

Unsuccessful outbound call attempts are not displayed ticket events (that would indicate an outbound attempt was made) As per checking, only successful outbound calls are logged and recorded with corresponding ticket events. 

It would be great if the unsuccessful attempts could be listed in the events as well to avoid double calls and document the trying of calling a customer. 

Publication le 20 janv. 2023 · Andre Siewert

8

Abonnés

10

Votes

7

Commentaires