Андрей Семенцов

1. Communauté
2. Zendesk APIs
3. Extract/export ticket data from Zendesk to another ticket platform using the API

Hello, Sara. Which ticket platform you wish to migrate to? For your request try to use this endpoint it's more relevant for Ticket events, but i see, it contain and other information you needed: ht...

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• Андрей Семенцов
• Création 9 mai 2023 13:42
• 1 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. Can I edit the "Your request was successfully submitted" confirmation message in the Help Center?

Lina AkkadI think it's possible to make via trigger.Conditions.Ticket Is CreatedForm Is Your_formActions.Email user  (requester)Message:--------- --------- ---------Hello, sweetie!We received your ...

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• Андрей Семенцов
• Création 24 mars 2023 12:40
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Use of hashtags in emails

Have same issue.Want to get #{{ticket.id}} as a plain-text (not as url), and have no solution.

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• Андрей Семенцов
• Création 23 février 2023 15:16
• 1 vote

1. Communauté
2. Zendesk APIs
3. API - Create Views (api does not cover full functionality)

I checked, indeed, I have sent an incorrect api request, the format was different from the api description.I checked new View creation, and param "sla_next_breach_at" of the "output" "columns" bran...

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• Андрей Семенцов
• Création 12 juillet 2022 13:36
• 0 vote

1. Communauté
2. Zendesk APIs
3. API - Create Views (api does not cover full functionality)

I already pay for Zendesk.And I need to do something else so that you can fix your mistakes with incomplete api for my money?You already know about problem. You can feel free to do what you want wi...

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• Андрей Семенцов
• Création 12 juillet 2022 05:19
• -1 votes