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Christopher Alan

Adhésion le 04 févr. 2022

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Dernière activité le 07 févr. 2022

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Christopher Alan a ajouté un commentaire,

CommentaireEnd users and organizations

>With light agents, they've always had access to the list of all customers via 'Admin settings > People > end users'.

Yikes, this is a really bad security model. So Zendesk subscribers everywhere can limit access to support tickets, but not to *any* customer contact info, even to the lowest level (or even external retailers/consultants) Light Agent User?

> For the higher tiered plans as well (such as Enterprise), the Admin role, Light Agent role and Contributor roles, permissions are not modifiable. 

This seems to contradict the Zendesk Admin documentation. 

Please do contact me asap, this is a show stopper for our deployment.

 

 

 

Afficher le commentaire · Publication le 07 févr. 2022 · Christopher Alan

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Christopher Alan a ajouté un commentaire,

CommentaireEnd users and organizations

Pratishtha, I have the same requirement as Test Grodt.  I can not expose my entire customer list of people who have ever used support to every light Agent (this seems like a major security loophole for any Zendesk installation, tbh)

But I can not use the solution you suggested because I have a Growth license. Does Professional support Agent roles? 

How can Growth accounts keep Light Agent accounts from viewing their entire support customer list?

Thanks

Afficher le commentaire · Publication le 04 févr. 2022 · Christopher Alan

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