Antonio Auctane

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. possibility to start a new chat conversation in our bot

Hi All, In our case all our interactions with customers are based on the order number, therefore we need a ticket ID for every order number. For every ticket and its related order number the agent ...

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• Antonio Auctane
• Création 20 septembre 2023 05:30
• 0 vote

1. Messaging
2. ...
3. Zendesk messaging
4. Managing languages in a conversation bot

Hello Zendesk team and Aimee Spader Miranda Burford is the any response on how to solve the problem of automatic translations for customer support international teams? First, relying on the languag...

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• Antonio Auctane
• Modifié 17 septembre 2023 07:14
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. dynamic content in Flow Builder

Lisa Tam why H1 2024? 

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• Antonio Auctane
• Création 27 août 2023 09:13
• 0 vote

1. Messaging
2. ...
3. Zendesk messaging
4. Managing languages in a conversation bot

Opening statement: Messaging includes language settings that allow you to specify a default bot language, and lets you configure your bot to speak in multiple languages for an improved customer ex...

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• Antonio Auctane
• Modifié 27 août 2023 08:53
• 0 vote

1. Talk
2. ...
3. Managing Talk
4. Using the Voice API powered by Zendesk Messaging

Sean Chuang we currently use Voice embedded in the Classic Web Widget, together with Chat. The current set up allow us to display the Voice button only to customers who have a specific user tag. Wh...

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• Antonio Auctane
• Création 27 août 2023 07:46
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. dynamic content in Flow Builder

Hi Lisa Tam thank you for getting back to me. - Business case. we have 1 website in 5 languages: Spanish, Italian, French, German and English. - In this website there is currently 1 single web widg...

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• Antonio Auctane
• Modifié 27 août 2023 09:15
• 1 vote

1. Messaging
2. ...
3. Zendesk messaging
4. Managing languages in a conversation bot

Dear Miranda Burford, for a Support operation that manage 7 languages, automated translation is just not right. You should see how such words are translated in other languages, they are not just in...

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• Antonio Auctane
• Modifié 20 août 2023 09:38
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. dynamic content in Flow Builder

How can you even conceive launching flow builder with no dynamic content support? You claim to be investing heavily in Messaging, yet another disappointment and the PM response is : “ We understand...

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• Antonio Auctane
• Création 17 août 2023 03:53
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing a closed beta for the new Explore report builder

Where is the export to excel in report builder (Beta)? This is a basic functionality that cannot be missing.

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• Antonio Auctane
• Création 13 août 2023 07:11
• 1 vote

1. Explore
2. ...
3. Building reports
4. Working with the report builder (Beta)

Eugene Orman as product manager of the report builder (beta), would be so kind in addressing the question raised above: "where is the export to excel" in the the report builder (beta)) Exporting to...

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• Antonio Auctane
• Modifié 13 août 2023 07:10
• 1 vote