Max Staniland
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Dernière activité effectuée par Max Staniland-
Max Staniland a créé une publication,
Can't respond to tickets requests, only add notes internally
Hi there, Why is it that I can't respond to tickets requests, I can only add notes internally? Is this because of the licensing or something on ZenDesk. The way the account is setup is its a Light...
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Max Staniland a ajouté un commentaire,
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Max Staniland a ajouté un commentaire,
Hi Lou, I have done that and can see that they are a Light Agent. I still don't see the permissions. The below images are what I see when I follow your instructions:
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Max Staniland a ajouté un commentaire,
Hi Lou, How do I access ticket permissions? Thanks.
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Max Staniland a ajouté un commentaire,
Hi there, So they are a light agent. And there was nothing special about the ticket they where trying to access.
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Max Staniland a ajouté un commentaire,
This is what they have.
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Max Staniland a créé une publication,
Access denied when trying to View a ticket
RéponduHi all! Someone keeps getting this error message when trying to view a ticket. How can they view the ticket. Thanks!
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Max Staniland a créé une publication,
Forwarding Ticket to the right email
RéponduHi there, I have a form where there are multiple options to choose from that you can select. When you select an option depending on that option it gets forwarded to the right email address. e.g. so...