Denise Sehlmeyer
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Dernière activité effectuée par Denise Sehlmeyer-
Denise Sehlmeyer a ajouté un commentaire,
Caroline, Yes, having a UI for the Access Log would be great and much more useful for our managers, so they can view anytime, without having to ask me to run an API pull. . It would also be good t...
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Denise Sehlmeyer a ajouté un commentaire,
Caroline Kello Is the audit log only available via API, or are we able to see it in the current Audit log. Also is there a way to see when agents are logging in and out of Zendesk?
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Denise Sehlmeyer a ajouté un commentaire,
Barry, I'll look for your email, as I know we have a skills section. What I didn't see is ability to use the skills as a condition within Triggers per your "the ability to change skills on a ticke...
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Denise Sehlmeyer a ajouté un commentaire,
Barry, I see the ability to route tickets for messaging on our Sandbox and Production. But I don't see 'the ability to change skills on a ticket using a trigger' on either our Sandbox or Productio...
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Denise Sehlmeyer a ajouté un commentaire,
I want to reiterate what others are saying about this change, you're limiting us in functionality and I am unable to recreate our dashboards using the new dashboard layouts due to limitations and f...
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Denise Sehlmeyer a ajouté un commentaire,
I have alerts set that work great when I'm in Edit mode, but the minute I go back to View mode they don't show. In addition there is no save button (or way to save the live Messaging dashboard tha...
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Denise Sehlmeyer a ajouté un commentaire,
It would be nice if we were able to reorder the Agent status, so they don't have to scroll all the way to bottom for some statuses.
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Denise Sehlmeyer a ajouté un commentaire,
I changed the color per the directions above and it still shows the default color on the side bar
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Denise Sehlmeyer a ajouté un commentaire,
I agree, This would be very helpful!
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Denise Sehlmeyer a ajouté un commentaire,
We had the same thing happen to us. And due to it being only a 'tiny warning' at the bottom and not going into suspended tickets, it came in to our agent workspace where agents saw it. Luckily ...