Denise Sehlmeyer
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Dernière activité effectuée par Denise Sehlmeyer-
Denise Sehlmeyer a créé une publication,
Messaging within Zendesk Help Center doesn't recognize Signed in Users
In the Zopim Chat, when an End User is signed into the Help Center, Chat recognized this. We are using Messaging on the Zendesk Help Center and it does not recognize the End user, so we have to re...
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Denise Sehlmeyer a ajouté un commentaire,
ok, so I'm trying to create a routing trigger within Agent Workspace for messaging, and I do not have the option of just Channel as shown in your screenshots. We have Channel Type but that doesn't...
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Denise Sehlmeyer a ajouté un commentaire,
Being able to drill in and export is a huge plus for us, taking this away would make the explore dashboards alot less useful to us.
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Denise Sehlmeyer a ajouté un commentaire,
Answers: What was your first impression? Good but can use a tweak What did you try to find using Search? Suspended people How well did the settings work? Where did you need help? Would like to sea...
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Denise Sehlmeyer a ajouté un commentaire,
@... is there a future plan for allowing others (even a sub group of Admins) getting this ability, in the future?
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Denise Sehlmeyer a créé une publication,
Non-Admin's (Agents) being able to Reset Passwords
Is there a way for Non-Admin agents to reset end user passwords? This is something we have to deal with routinely and waiting for an ADMIN to be available is a bad customer experience, especially w...
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Denise Sehlmeyer a ajouté un commentaire,
Scott Allison Any update on this? I have the same Question as Krista above, are you able to share SLA features that are upcoming and the timeframes of them?