Denise Sehlmeyer
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Denise Sehlmeyer-
Denise Sehlmeyer a ajouté un commentaire,
It would be nice if we were able to reorder the Agent status, so they don't have to scroll all the way to bottom for some statuses.
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Denise Sehlmeyer a ajouté un commentaire,
I changed the color per the directions above and it still shows the default color on the side bar
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Denise Sehlmeyer a ajouté un commentaire,
I agree, This would be very helpful!
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Denise Sehlmeyer a ajouté un commentaire,
We had the same thing happen to us. And due to it being only a 'tiny warning' at the bottom and not going into suspended tickets, it came in to our agent workspace where agents saw it. Luckily ...
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Denise Sehlmeyer a ajouté un commentaire,
Is this being rolled out to to all Enterprise users? if so when can we expect it?
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Denise Sehlmeyer a ajouté un commentaire,
This is wonderful news!!👏👏🔥🔥👏👏
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Denise Sehlmeyer a créé une publication,
Messaging within Zendesk Help Center doesn't recognize Signed in Users
In the Zopim Chat, when an End User is signed into the Help Center, Chat recognized this. We are using Messaging on the Zendesk Help Center and it does not recognize the End user, so we have to re...
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Denise Sehlmeyer a ajouté un commentaire,
ok, so I'm trying to create a routing trigger within Agent Workspace for messaging, and I do not have the option of just Channel as shown in your screenshots. We have Channel Type but that doesn't...
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Denise Sehlmeyer a ajouté un commentaire,
Being able to drill in and export is a huge plus for us, taking this away would make the explore dashboards alot less useful to us.
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Denise Sehlmeyer a ajouté un commentaire,
Answers: What was your first impression? Good but can use a tweak What did you try to find using Search? Suspended people How well did the settings work? Where did you need help? Would like to sea...