Denise Sehlmeyer

1. People
2. ...
3. Team members and groups
4. Creating custom unified agent statuses

It would be nice if we were able to reorder the Agent status, so they don't have to scroll all the way to bottom for some statuses.   

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• Denise Sehlmeyer
• Création 5 mai 2023 12:58
• 2 votes

1. Support
2. ...
3. Zendesk basics
4. Branding the agent interface

I changed the color per the directions above and it still shows the default color on the side bar

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• Denise Sehlmeyer
• Création 4 mai 2023 19:15
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. How many tickets were resolved with the "Rapid Resolve"

I agree, This would be very helpful!

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• Denise Sehlmeyer
• Création 4 mai 2023 16:32
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Phishing Warning for other Admins

We had the same thing happen to us.  And due to it being only  a 'tiny warning' at the bottom and not going into suspended tickets,  it came in to our agent workspace where agents saw it.  Luckily ...

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• Denise Sehlmeyer
• Création 22 mars 2023 15:27
• 0 vote

1. Agent guide
2. Ticket automation and collaboration
3. Viewing intelligent triage predictions and suggested macros

Is this being rolled out to to all Enterprise users? if so when can we expect it?  

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• Denise Sehlmeyer
• Création 17 mars 2023 14:47
• 0 vote

1. Zendesk updates
2. Announcements
3. Announcing Flow Builder - Messaging Authentication Metadata

This is wonderful news!!👏👏🔥🔥👏👏

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• Denise Sehlmeyer
• Création 16 mars 2023 15:55
• 0 vote

1. Messaging
2. ...
3. Zendesk messaging
4. Routing messaging tickets and notifications

ok, so I'm trying to create a routing trigger within Agent Workspace for messaging, and I do not have the option of just Channel as shown in your screenshots.  We have Channel Type but that doesn't...

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• Denise Sehlmeyer
• Création 16 novembre 2022 03:28
• 0 vote

1. Communauté
2. Zendesk Explore Beta - New Dashboard builder
3. Interaction options for the new dashboard builder - Gathering interest

Being able to drill in and export is a huge plus for us, taking this away would make the explore dashboards alot less useful to us. 

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• Denise Sehlmeyer
• Création 28 avril 2022 16:24
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

Answers: What was your first impression? Good but can use a tweak What did you try to find using Search? Suspended people How well did the settings work? Where did you need help? Would like to sea...

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• Denise Sehlmeyer
• Création 25 mars 2022 11:36
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. Non-Admin's (Agents) being able to Reset Passwords

@... is there a future plan for allowing others (even a sub group of Admins) getting this ability, in the future?

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• Denise Sehlmeyer
• Création 23 février 2022 18:00
• 0 vote