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Frank

Adhésion le 30 mars 2023

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Dernière activité le 14 mai 2024

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Dernière activité effectuée par Frank

Frank a ajouté un commentaire,

Commentaire de la communauté Feedback - Admin Center

This should definitely be a function not only confined to Admins. I really agree with the solution Roy gives in his comment for the time being. We just can't give full admin access to our bot-builders…

Afficher le commentaire · Publication le 14 mai 2024 · Frank

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CommentaireSpam and suspended tickets

The same situation here as has been mentioned above, so I've got the same question: Do you have plans to grant access to suspended tickets without requiring agents to see private groups?

To me it is incomprehensible that managing this view is handled any differently (more limited) than the other views?

Afficher le commentaire · Publication le 28 déc. 2023 · Frank

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CommentaireLive chat agent guide

I've got the same question as Sydney, is the chat widget still available when there is no available agent?

 

Afficher le commentaire · Publication le 03 août 2023 · Frank

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