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Christy

Adhésion le 02 mars 2022

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Dernière activité le 22 mars 2022

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Christy a ajouté un commentaire,

CommentaireMultiple language support

Hi team,

I've tested with traditional Chinese content email (With English subject) and the user language wasn't able to detected as in Chinese. Please kindly advise.

Afficher le commentaire · Publication le 22 mars 2022 · Christy

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Christy a ajouté un commentaire,

Commentaire de la communauté Q&A - Chat, messaging, and widgets

Even follow the below setup, the whatsapp messages still broadcast to all agents, not the specific group in the trigger actions

Meet ALL of the following conditions

  • Ticket is created
  • Brand is =
  • Channel is WhatsApp

Actions

Group is = 

Afficher le commentaire · Publication le 17 mars 2022 · Christy

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Christy a ajouté un commentaire,

CommentaireLive chat agent guide

Hi.

After migrating to the agent workspace, the shortcuts for chat is only available to start with input "/". May I know if it is possible to get the same approach as the classic chat that the shortcuts will shows if agents input the content of the shortcuts? Instead of starting every shortcuts with a "/"?

Afficher le commentaire · Publication le 08 mars 2022 · Christy

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Christy a ajouté un commentaire,

CommentaireTicket management

Hi Team,

Just a suggestion on the status ordering.

Currently, in our view we have New>Open>Pending>On Hold>Solved. It will be great if we move On Hold after Open, so it should be Open>On Hold>Pending. It is normally we got lots of tickets pending for client's reply but serval on internal investigation. And mostly the On Hold tickets required agents proactively follow-up action. If the order is going after pending tickets, it's no way for the agent to easily check the ticket on the first page. The first page of the current view will be flooded with pending tickets most of the time

Afficher le commentaire · Modification le 02 mars 2022 · Christy

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