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Christy
Adhésion le 02 mars 2022
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Dernière activité le 22 mars 2022
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Dernière activité effectuée par Christy
Christy a ajouté un commentaire,
Hi team,
I've tested with traditional Chinese content email (With English subject) and the user language wasn't able to detected as in Chinese. Please kindly advise.
Afficher le commentaire · Publication le 22 mars 2022 · Christy
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Christy a ajouté un commentaire,
Even follow the below setup, the whatsapp messages still broadcast to all agents, not the specific group in the trigger actions
Meet ALL of the following conditions
- Ticket is created
- Brand is =
- Channel is WhatsApp
Actions
Group is =
Afficher le commentaire · Publication le 17 mars 2022 · Christy
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Christy a ajouté un commentaire,
Hi.
After migrating to the agent workspace, the shortcuts for chat is only available to start with input "/". May I know if it is possible to get the same approach as the classic chat that the shortcuts will shows if agents input the content of the shortcuts? Instead of starting every shortcuts with a "/"?
Afficher le commentaire · Publication le 08 mars 2022 · Christy
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Christy a ajouté un commentaire,
Hi Team,
Just a suggestion on the status ordering.
Currently, in our view we have New>Open>Pending>On Hold>Solved. It will be great if we move On Hold after Open, so it should be Open>On Hold>Pending. It is normally we got lots of tickets pending for client's reply but serval on internal investigation. And mostly the On Hold tickets required agents proactively follow-up action. If the order is going after pending tickets, it's no way for the agent to easily check the ticket on the first page. The first page of the current view will be flooded with pending tickets most of the time
Afficher le commentaire · Modification le 02 mars 2022 · Christy
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