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Adam Brown

Adhésion le 31 mai 2022

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Dernière activité le 20 août 2024

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Adam Brown a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

This is still an issue.... nearly 3 years later!

Afficher le commentaire · Publication le 13 déc. 2023 · Adam Brown

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Adam Brown a ajouté un commentaire,

CommentaireUsing content publishing flows

Hi, 

Where can I edit the email notification the agent receives when an article has been assigned to them?

Afficher le commentaire · Publication le 19 oct. 2023 · Adam Brown

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Adam Brown a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi, is there a way to automate a macro?  e.g. when a certain form is submitted, a specific macro is automatically triggered for that ticket.

Afficher le commentaire · Publication le 27 avr. 2023 · Adam Brown

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Adam Brown a ajouté un commentaire,

CommentaireTicket customization

Excellent, thank you.  

FYI - you don't have the option to move them if you have any filters on.... that's where I was going wrong!

Afficher le commentaire · Publication le 27 janv. 2023 · Adam Brown

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CommentaireTicket customization

Hi

Is there a way to customise the order in which the end user will see the list of available forms when they open the dropdown box?

Afficher le commentaire · Publication le 26 janv. 2023 · Adam Brown

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Adam Brown a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

YES!!

Afficher le commentaire · Publication le 20 déc. 2022 · Adam Brown

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CommentaireTicket automation and collaboration

Thanks, @....  As I understand in the two examples, the email will still go through; however, if they are too large, the attachments will not.

The issue I'm experiencing is the email (from Side Conversation) looks like its sends, and I can see it in the ticket body, but the recipients do not receive the email at all.

Afficher le commentaire · Publication le 18 nov. 2022 · Adam Brown

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CommentaireTicket automation and collaboration

Why won't a side coversation email send?

Is there an attachment file size limit to sending the side conversation email?  We use this feature often, but one email has not worked recently, and the only thing we can see different to the others is that it has large files.  3 files, with a combined size of ~62MB.. No error message is received.  It is being sent to only 2 people, who have both successfully received side conversation emails in the past.

Afficher le commentaire · Publication le 16 nov. 2022 · Adam Brown

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CommentaireUsing content publishing flows

Hi, is there an option or workaround to be able to assign an article to multiple reviewers? 

Afficher le commentaire · Publication le 25 juil. 2022 · Adam Brown

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CommentaireHow to solve unexpected issues with reports

Is there a way to manually sync or push updated Support data through to Explore?

 

Afficher le commentaire · Publication le 31 mai 2022 · Adam Brown

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