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Tiffany Craig

Adhésion le 28 mars 2022

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Dernière activité le 28 déc. 2023

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Dernière activité effectuée par Tiffany Craig

Tiffany Craig a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)
Communauté

Another request begging for the classic Agent Workspace to come back. We only use Support with the email channel and the comment box being on the bottom makes the ZenDesk web UI almost useless. We're relying on email chains in Outlook to track tickets which honestly takes away from the need for a help desk system. 

 

Afficher le commentaire · Publication le 23 août 2022 · Tiffany Craig

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Tiffany Craig a créé une publication,

Publication Q&A - Help center and community
Prevent redirect to Help Center using SSO

We're not using the Help Center product. What I need is for my users to be able to sign in JUST to Support without the HC landing page which gives them a 404. Unfortunately I can't seem to find the setting that prevents that redirect. 

I've tried with SAML & JWT. We're using Okta. 

 

Publication le 28 mars 2022 · Tiffany Craig

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