Ahmed Zaid

1. Communauté
2. Zendesk on Suite best practices
3. Create ticket functionality with drop down values having data relationship

Hello Gulzar Shikalgar, For a small number of sites, you can utilise custom ticket fields and conditional forms. You will basically create separate drop down field for the machinery of each site th...

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• Ahmed Zaid
• Création 19 mars 2023 09:56
• 0 vote

1. Communauté
2. Zendesk APIs
3. Zat theme preview error

Hi Veselin Vladimirov, This is probably due to exceeding the 200 variable limit in settings.

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• Ahmed Zaid
• Création 16 mars 2023 15:27
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Updating your Github-managed theme in Guide

Hello, Is there a way to automate this action?

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• Ahmed Zaid
• Création 15 mars 2023 15:12
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Auto Detect Specific File Types and Route?

Hi Gabriel Ortiz, This is possible with some development effort or a grey workaround. The approach I would recommend is to create a ZIS flow that listens to ticket comments and checks the comment a...

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• Ahmed Zaid
• Création 15 mars 2023 10:30
• 0 vote

1. Communauté
2. Zendesk APIs
3. Send Notification to App

Hi Kumar B, Did you mean that you want to send a notification to all your app users? Or you want to add a functionality for an agent to send a notification to their team members?

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• Ahmed Zaid
• Création 15 mars 2023 09:03
• 0 vote

1. Communauté
2. Zendesk APIs
3. Agent Workspace Chat messaging issue

Hi Connectors Kantanai, This API is adding a comment to the ticket. Although it appears in the agent workspace similar to chat messages, it is completely different object. If the user has an email ...

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• Ahmed Zaid
• Création 15 mars 2023 09:00
• 0 vote

1. Communauté
2. Zendesk APIs
3. How to extract end_user comments on a ticket distinct from agent comments

Hi Reservations, This Zenpy snippet prints ticket comments from end users:   ticket_id = 123   comments = zenpy_client.tickets.comments(ticket=ticket_id)   for comment in comments:       auth...

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• Ahmed Zaid
• Création 15 mars 2023 07:42
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Reporting on "Can view tickets from user's org" access

Hi Jake Warren. did this solution work out for you?

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• Ahmed Zaid
• Création 15 mars 2023 06:51
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Help to Create Trigger for Ticket Coming in from Gleap.io

Hi Ermelinda Kraft, You can create the trigger based on a keyword in the body. It should look like this: But also you should fine tune the conditions to match the tickets created by the integration...

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• Ahmed Zaid
• Création 14 mars 2023 00:29
• 2 votes

1. Zendesk updates
2. Announcements
3. Announcing the new Customer Profile Page and Activity Timeline open beta

Thank you James Hanley for your response. No other feedback. Love the related tab. Will it include custom objects in the future?

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• Ahmed Zaid
• Création 3 mars 2023 14:37
• 0 vote