
Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner
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Activité totale1376
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Dernière activité
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Membre depuis
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Abonné à6 utilisateurs
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Abonnés7 utilisateurs
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Votes107
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Abonnements804
Aperçu des activités
Dernière activité effectuée par Ahmed Zaid-
Ahmed Zaid a ajouté un commentaire,
Hello, This is a warning for exposed credentials. The user should change their password immediately.
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Ahmed Zaid a ajouté un commentaire,
Hi Alek J Reed, Unfortunately we did not manage to record that session. However, I found a post where a member of the community wanted to take specific action on the ticket when a .har file is atta...
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Ahmed Zaid a ajouté un commentaire,
Hi André, You are on the right track. I haven't tried it myself, but I think the formula for your standard calculated attribute should be IF (DATE_DIFF([Warranty Start date],[Ticket created - Date]...
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Ahmed Zaid a ajouté un commentaire,
Hi Chris Gregory, You can disable CCs for end users on the webform from Admin Center > Objects and rules > Tickets > Settings I hope this helps.
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Ahmed Zaid a ajouté un commentaire,
Hi Philippe Chapdelaine, The third argument for the zE client should be a callback function that uses the JWT as an argument. zE("messenger", "loginUser", function (callback) { callback("{{ jwt }}...
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Ahmed Zaid a ajouté un commentaire,
Hello, I am seeing articles being suggested from locale that is different from the requester locale, if there are no articles found in the requester locale. This looks like a bug especially with th...
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Ahmed Zaid a ajouté un commentaire,
Hi Gagan, First you would need to implement authentication for the web widget users using JWT. Then, you wlll have access to authentication metadata such as the name to use in your greeting. More h...
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Ahmed Zaid a ajouté un commentaire,
I vote for this feature. I rely on the API more than Explore for reporting and I need visibility into article owners.
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Ahmed Zaid a ajouté un commentaire,
Hello Norbert_RAR, Sorry I could not reply for the past couple of weeks. You will create a new project html file specifically for this location. I have not developed a multi-location app with react...
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Ahmed Zaid a ajouté un commentaire,
Unfortunately, I don't have an environment to test android or iOS SDKs. The app works well otherwise, in terms of flows and connecting to a human. The EAP works well when tested in Web Widget. So, ...