
Ahmed Zaid
Certified Zendesk Expert (App developer & Administrator) | Technology Alliance Partner | Technical Architect @ ROCA, a Premiere Implementation Partner
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Activité totale760
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Dernière activité
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Membre depuis
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Abonné à3 utilisateurs
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Abonnés3 utilisateurs
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Votes69
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Abonnements398
Aperçu des activités
Dernière activité effectuée par Ahmed Zaid-
Ahmed Zaid a ajouté un commentaire,
Hello Gulzar Shikalgar, For a small number of sites, you can utilise custom ticket fields and conditional forms. You will basically create separate drop down field for the machinery of each site th...
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Ahmed Zaid a ajouté un commentaire,
Hi Veselin Vladimirov, This is probably due to exceeding the 200 variable limit in settings.
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Ahmed Zaid a ajouté un commentaire,
Hello, Is there a way to automate this action?
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Ahmed Zaid a ajouté un commentaire,
Hi Gabriel Ortiz, This is possible with some development effort or a grey workaround. The approach I would recommend is to create a ZIS flow that listens to ticket comments and checks the comment a...
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Ahmed Zaid a ajouté un commentaire,
Hi Kumar B, Did you mean that you want to send a notification to all your app users? Or you want to add a functionality for an agent to send a notification to their team members?
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Ahmed Zaid a ajouté un commentaire,
Hi Connectors Kantanai, This API is adding a comment to the ticket. Although it appears in the agent workspace similar to chat messages, it is completely different object. If the user has an email ...
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Ahmed Zaid a ajouté un commentaire,
Hi Reservations, This Zenpy snippet prints ticket comments from end users: ticket_id = 123 comments = zenpy_client.tickets.comments(ticket=ticket_id) for comment in comments: auth...
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Ahmed Zaid a ajouté un commentaire,
Hi Jake Warren. did this solution work out for you?
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Ahmed Zaid a ajouté un commentaire,
Hi Ermelinda Kraft, You can create the trigger based on a keyword in the body. It should look like this: But also you should fine tune the conditions to match the tickets created by the integration...
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Ahmed Zaid a ajouté un commentaire,
Thank you James Hanley for your response. No other feedback. Love the related tab. Will it include custom objects in the future?