Ahmed Zaid

1. Communauté
2. Developer - Zendesk APIs
3. Api issues

Hello, This is a warning for exposed credentials. The user should change their password immediately.

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• Ahmed Zaid
• Création 7 décembre 2023 09:39
• 0 vote

1. Communauté
2. User Groups
3. Developer User Group - September Meetup: Liquid

Hi Alek J Reed, Unfortunately we did not manage to record that session. However, I found a post where a member of the community wanted to take specific action on the ticket when a .har file is atta...

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• Ahmed Zaid
• Création 5 décembre 2023 21:33
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Warranty Start Date vs Ticket Created (Calculated Attribute)

Hi André, You are on the right track. I haven't tried it myself, but I think the formula for your standard calculated attribute should be IF (DATE_DIFF([Warranty Start date],[Ticket created - Date]...

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• Ahmed Zaid
• Modifié 5 décembre 2023 11:48
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hidding the CC field on a contact form

Hi Chris Gregory, You can disable CCs for end users on the webform from Admin Center > Objects and rules > Tickets > Settings     I hope this helps.

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• Ahmed Zaid
• Création 5 décembre 2023 11:34
• 0 vote

1. Communauté
2. Developer - Zendesk APIs
3. Configuring Authenticated Visitors for Messaging with Zendesk Widget

Hi Philippe Chapdelaine, The third argument for the zE client should be a callback function that uses the JWT as an argument. zE("messenger", "loginUser", function (callback) { callback("{{ jwt }}...

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• Ahmed Zaid
• Création 4 décembre 2023 11:27
• 0 vote

1. Bots and automation
2. Zendesk bot documentation
3. Quickstart guide: Autoreplies

Hello, I am seeing articles being suggested from locale that is different from the requester locale, if there are no articles found in the requester locale. This looks like a bug especially with th...

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• Ahmed Zaid
• Création 1 décembre 2023 14:09
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How to Chat bot custom greeting message?

Hi Gagan, First you would need to implement authentication for the web widget users using JWT. Then, you wlll have access to authentication metadata such as the name to use in your greeting. More h...

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• Ahmed Zaid
• Création 1 décembre 2023 08:28
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Article Owner API endpoint

I vote for this feature. I rely on the API more than Explore for reporting and I need visibility into article owners.

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• Ahmed Zaid
• Création 28 novembre 2023 08:16
• 0 vote

1. Communauté
2. Developer - Zendesk Apps Framework (ZAF)
3. Show Zendesk Garden Modal Component in middle of screen

Hello Norbert_RAR, Sorry I could not reply for the past couple of weeks. You will create a new project html file specifically for this location. I have not developed a multi-location app with react...

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• Ahmed Zaid
• Modifié 10 novembre 2023 16:17
• 1 vote

1. Zendesk updates
2. Announcements
3. Zendesk SDK for Unity now has a demo game

Unfortunately, I don't have an environment to test android or iOS SDKs. The app works well otherwise, in terms of flows and connecting to a human. The EAP works well when tested in Web Widget. So, ...

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• Ahmed Zaid
• Création 26 octobre 2023 16:23
• 0 vote