Recherches récentes
Pas de recherche récente
Paul Grajek
Adhésion le 09 juin 2022
·
Dernière activité le 19 oct. 2022
Suivis
0
Abonnés
0
Activité totale
13
Votes
5
Abonnements
4
APERÇU DES ACTIVITÉS
BADGES
ARTICLES
PUBLICATIONS
COMMENTAIRES DE LA COMMUNAUTÉ
COMMENTAIRES SUR L’ARTICLE
APERÇU DES ACTIVITÉS
Dernière activité effectuée par Paul Grajek
Paul Grajek a ajouté un commentaire,
This is a big ask from multiple customers on my end.
Afficher le commentaire · Publication le 19 oct. 2022 · Paul Grajek
0
Abonnés
1
vote
0
Commentaire
Paul Grajek a ajouté un commentaire,
Completely agree. We have a large customer that needs to have 1 person view and comment on all tickets, but we'd rather not expose all tickets to all users.
Afficher le commentaire · Publication le 23 sept. 2022 · Paul Grajek
0
Abonnés
0
Votes
0
Commentaire
Paul Grajek a ajouté un commentaire,
100%
I just ran into this issue - needing to populate/filter Organization fields in the ticket views.
Our Organizations are synced to Salesforce Accounts and we need to prioritize tickets according to a variety of Account fields (Churn Risk, SLA type, ARR, etc). As Salesforce is our source of truth for live account details, this is impossible to do at scale in Zendesk without visibility at the View level.
Afficher le commentaire · Publication le 23 août 2022 · Paul Grajek
0
Abonnés
6
Votes
0
Commentaire
Paul Grajek a ajouté un commentaire,
Having comments or first request text is absolutely crucial to reporting - both internally and externally. We just migrated to Zendesk a few months ago and this is already going to cause huge hurdles in reporting.
Afficher le commentaire · Publication le 09 juin 2022 · Paul Grajek
0
Abonnés
1
vote
0
Commentaire