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Jack Harris

Adhésion le 24 août 2022

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Dernière activité le 19 juin 2023

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Dernière activité effectuée par Jack Harris

Jack Harris a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

In which case, I'd have to copy each sub-piece of the section one at a time to get the whole entire section. I got it. Irksome, but I got it. 

Afficher le commentaire · Publication le 19 juin 2023 · Jack Harris

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Jack Harris a créé une publication,

Publication Feedback - Ticketing system (Support)

I've found that when I'm trying to copy a section of an article from the knowledge base and I select the Copy to Conversation option, instead of copying the entire section, it only copies the header and not the underlying information. Is there a way to change this so that I can copy the full section of an article instead of only copying the header or sending the full article?

 

Publication le 07 juin 2023 · Jack Harris

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Jack Harris a ajouté un commentaire,

CommentaireMore integrations

It would be of great use if I could attach an email to an existing ticket.

There are many instances when I have a client or a client's customer start an email chain outside of Zendesk. I have to forward the email to Zendesk and then merge the tickets. It would be nice if I could associate/merge a ticket from Outlook. Otherwise, its use is minimal. 

Afficher le commentaire · Publication le 12 mai 2023 · Jack Harris

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Jack Harris a créé une publication,

Publication Q&A - Help center and community

Is there a way to prevent users who aren't signed in from using the search function?

Publication le 03 avr. 2023 · Jack Harris

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Jack Harris a ajouté un commentaire,

Commentaire de la communauté Q&A - Help center and community

Is it possible to either have multiple attachment fields or have the caption change based on which ticket form is being used?

Afficher le commentaire · Publication le 03 mars 2023 · Jack Harris

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Jack Harris a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Dane, many thanks for the response! Is there an enhancement forum that I can add this to?

Afficher le commentaire · Publication le 07 févr. 2023 · Jack Harris

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Jack Harris a créé une publication,

Publication Feedback - Ticketing system (Support)
I'm converting our site from WordPress to Zendesk. On our previous platform we had a tool I could have a repeatable field. Used when multiples of the same information should be entered. Includes but isn't limited to|
  • Users who need changes

  • Tables/pages where the performance issues are occurring

  • Fields to needed for report updates

 

Is this or something like this possible in Zendesk Support Forms?

Update: I've moved this to the Feedback channel as a suggestion.

Modification le 07 févr. 2023 · Jack Harris

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Jack Harris a créé une publication,

Publication Q&A - Tickets and email
I'm converting our site from WordPress to Zendesk. In my previous tool, I could make HTML fields. I used these to provide context and information. Such as information for requested projects, possible documentation related to the request, suggestions on related forms to fill out.
 
Is it possible to make similar fields in Zendesk Support Forms?

Modification le 30 janv. 2023 · Jack Harris

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Jack Harris a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

This would be extremely useful for my company as well since we use the subject to contain our Client Codes and Internal Ticketing system. The ability to sort and filter on that field would make it much easier for us to process our support work. 

Afficher le commentaire · Publication le 03 oct. 2022 · Jack Harris

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Jack Harris a ajouté un commentaire,

CommentaireTicket basics

Is it possible to have a ticket automatically change to Pending Status when the agent replies via email?

Afficher le commentaire · Publication le 24 août 2022 · Jack Harris

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