John Schwaggert

1. Communauté
2. Feedback - Ticketing System (Support)
3. Views limitation

I feel compelled to add my support for this topic as well. Both grouping and extending the number of views. We are not multi branded, but we have a couple parts of our business using Zendesk and fi...

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• John Schwaggert
• Création 25 janvier 2023 19:58
• 0 vote

1. Email
2. ...
3. General questions about email and email template
4. Can I change which support address sends an email reply using a trigger?

I have a use case for something similar, but basically it's if a ticket gets created via the UX by an agent, and set to a group for our HR team, then I want to use the HR Support address instead of...

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• John Schwaggert
• Création 10 août 2022 18:53
• 0 vote

1. Communauté
2. Feedback - Sales CRM (Sell)
3. Pre-recorded greeting at the beginning of the call that clearly announcing that the call will be recorded

Here from another post and agree that this needs to be addressed.

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• John Schwaggert
• Création 19 avril 2022 22:52
• 1 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk - Outbound Call Greeting

Greetings, or perhaps no greetings? Montana law requires that all parties have knowledge of call recording. Call recording is really helpful for us but training humans who are making outbound calls...

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• John Schwaggert
• Création 19 avril 2022 22:51
• 2 votes