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Zsófia Spicze

Adhésion le 21 févr. 2022

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Dernière activité le 06 oct. 2022

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Zsófia Spicze a ajouté un commentaire,

CommentaireUsing help center search

Hello Jennifer Rowe

 

can you please give more insight into why the multiple brand search function does not work with Knowledge Capture / Knowledge, when looking for articles from within tickets? 

It only shows articles in the "front end" of the help center, which does not really help. Can you please tell what setting is there to enable the multiple brand search from within tickets?

 

Thanks so much!

Afficher le commentaire · Publication le 06 oct. 2022 · Zsófia Spicze

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Zsófia Spicze a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Hi,

 

can you please help me with the following question please? 

Is there an opportunity in Zendesk Knowledge Management for agents / logged-in users to submit requests for the admins to create new articles / edit existing articles? 

 

Thank you!

Afficher le commentaire · Publication le 21 févr. 2022 · Zsófia Spicze

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