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Jennifer Zecchin's Avatar

Jennifer Zecchin

Adhésion le 19 oct. 2022

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Dernière activité le 29 mars 2023

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Dernière activité effectuée par Jennifer Zecchin

Jennifer Zecchin a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi. When my agents go into "Apply Macro" they are shown a subset called "Relevant Macros" and they have to manually back out of this view. This is not helpful and is slowing us down. How can we turn this off, so they see the main macro menu when they click Apply Macro?

Afficher le commentaire · Publication le 29 mars 2023 · Jennifer Zecchin

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Jennifer Zecchin a ajouté un commentaire,

CommentaireSetting up Zendesk Chat

"...when a chat is over." Can you please be more specific? Is this when the agent leaves the chat? When the chat ticket is marked as Solved? When the ticket is moved to Closed?

Afficher le commentaire · Publication le 19 oct. 2022 · Jennifer Zecchin

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