Caroline Kello

1. Communauté
2. Feedback on Support
3. Localization for Chinese

Hi Cy Yeap, Thank you for bringing this to our attention. We acknowledge the conflict and issue the current language options cause. We’re investigating the best way to address the feedback and will...

• Afficher le commentaire
• Caroline Kello
• Modifié 18 mars 2020 18:51
• 0 vote

1. Communauté
2. Feedback on Support
3. Blocking external authentication (SSO) for a specific mail domain (instead of for all Staff members)

Hey DSI, That makes it a bit more clear, thank you. We're looking at splitting our end-user and agent auth on our long-term roadmap, so this seems like it would be a use case to consider after that...

• Afficher le commentaire
• Caroline Kello
• Création 10 mars 2020 21:12
• 0 vote

1. Communauté
2. Feedback on Support
3. Blocking external authentication (SSO) for a specific mail domain (instead of for all Staff members)

Hey DSI, Could you please give me some more context on your current setup? What would this enable for you that's not currently possible? I think I'm struggling to understand if you want SSO set up ...

• Afficher le commentaire
• Caroline Kello
• Création 10 mars 2020 16:37
• 0 vote

1. Communauté
2. Support Q&A
3. Disable 3rd party cookie requirement globally

Hey folks, I'm Caroline and I'm on the Product team. We do have time set aside on my team's roadmap in the next month to figure out what our long-term solution is, related to these third-party cook...

• Afficher le commentaire
• Caroline Kello
• Création 26 février 2020 00:20
• 5 votes

1. Communauté
2. Feedback on Support
3. Merging Tickets i8n - the right language for the message

Hi Peter,  Thanks for reaching out! I've some additional questions about your setup that I'd like to ask, so I'll create a ticket for us to talk further. For those following this post, I'll be back...

• Afficher le commentaire
• Caroline Kello
• Création 20 février 2020 17:56
• 0 vote

1. Communauté
2. Feedback on Support
3. session expiration longer than 8 hours but less than 2 weeks

Hi,  Thanks for taking the time to write up a post. Quick question for you; what's the pain point in your current workflow with this missing? Would be great to have a bit of context around your use...

• Afficher le commentaire
• Caroline Kello
• Création 18 février 2020 21:33
• 1 vote

1. Communauté
2. Feedback on Support
3. Does Zendesk Support OpenID Connect?

Hey hey, I'm Caroline from the Product team and I currently own our Authentication Service, which includes our different auth methods. Brian is correct that we've not committed it to our roadmap to...

• Afficher le commentaire
• Caroline Kello
• Création 31 octobre 2019 23:09
• 0 vote

1. Cross Product
2. ...
3. Managing global security and user access
4. Managing security settings in Admin Center

Hi Heather, The session expiration is not tied to one product. We look at interactions with the browser such as moving your mouse, that's enough to count as activity. A phone call through the brows...

• Afficher le commentaire
• Caroline Kello
• Modifié 23 septembre 2019 22:20
• 0 vote

1. Talk
2. ...
3. Setting up Talk
4. Standardizing your outbound caller ID

Hey Erika, Thanks for the feedback. I can see where you're coming from, in your case where you only have 1 number available for outbound calls - all calls should be made from this number, regardles...

• Afficher le commentaire
• Caroline Kello
• Création 7 juin 2019 09:45
• -1 votes

1. Talk
2. ...
3. Setting up Talk
4. Adding Zendesk Talk numbers

Hi Laura, Unfortunately, at the moment we can only surface Talk numbers in the web widget. Thanks for the feedback.

• Afficher le commentaire
• Caroline Kello
• Création 5 juin 2019 13:52
• 0 vote