Hillary Latham
- Activité totale 281
- Dernière activité
- Membre depuis
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- Abonnés 1 utilisateur
- Votes 147
- Abonnements 77
Aperçu des activités
Dernière activité effectuée par Hillary Latham-
Hillary Latham a ajouté un commentaire,
We did end up adding some custom fields for owners. We have one for the main Customer Support team who first answers all customer tickets and we have another one for tickets that need engineering ...
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Hillary Latham a ajouté un commentaire,
Agreed. It would honestly be helpful if anyone could mark someone in or out (we would open it up to anyone at our organization). Right now it's only admins if an agent forgets to mark themselves ...
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Hillary Latham a ajouté un commentaire,
I don't know of a plan from Zendesk for this type of functionality. I can't find any Product Feedback posts along these lines either. If you wanted to add a post, I'll give you an upvote, because...
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Hillary Latham a ajouté un commentaire,
Hey Zachary, I haven't found a way to set filters for dashboards that are emailed. The dashboard emails the version without any filters (i.e. the defaults in your queries). The only way I know of...
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Hillary Latham a ajouté un commentaire,
Hey Zachary, you don't have an opportunity to set any filters when you schedule a dashboard to be emailed. The best option is to have a variable date range as the default in your queries so that ...
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Hillary Latham a ajouté un commentaire,
This would be helpful for reporting on use and action on workflow steps. I cannot report on macro usage or on tag changes in Explore either. It's very limiting for how to report on if and when my...
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Hillary Latham a ajouté un commentaire,
I would LOVE this. I cannot figure out how to do it. It would be nice to explain why a query is built out the way it is for others (or so I don't forget when it looks weird a year from now).
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Hillary Latham a ajouté un commentaire,
Thanks Justin Federico. Helpful. I think I can possibly get what I need, I just have to rework a lot of queries depending on the current metric being used (i.e. the tickets created in past 7 days...
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Hillary Latham a ajouté un commentaire,
Agreed, I cannot filter out closed by merge tickets. I'm currently having an issue (I have an open ticket about it) where one of my customers uses Zendesk too and replies to their own ticket comes...
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Hillary Latham a créé une publication,
Add ability to report on changes to tags in tickets
We have some workflows where we add tags temporarily to tickets. Since that information appears in the Support Workflow ticket events (i.e. you can see the current ticket tags at the time of the u...