Hillary Latham
- Activité totale 243
- Dernière activité
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- Votes 126
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Aperçu des activités
Dernière activité effectuée par Hillary Latham-
Hillary Latham a ajouté un commentaire,
We do what Louise mentions above as option #2. Have a dashboard data filter to pick the agent, then manually download/share/email the results to our team members. We edit our reports so often, I ...
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Hillary Latham a créé une publication,
Compare Agent ticket counts to team ticket counts
In Explore, I'm working on a dashboard to show an agents stats for the quarter. I'd like to be able to compare that to the team stats. So Agent A is on a team made of up Agents A, B, C, & D. Agen...
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Hillary Latham a ajouté un commentaire,
I would second this request. At our company, we often have a team of users creating and commenting on the same tickets. Since only the original requester of a ticket can open a follow up, the oth...
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Hillary Latham a ajouté un commentaire,
We also have a use case for this. We are trying to build up internal only articles for reference by our agents (not for reference by customers) and we have different templates for explaining how t...
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Hillary Latham a ajouté un commentaire,
Agreed. The Guide dataset only contains data about linked articles in tickets. Can we report on the articles themselves? We use view permissions to group articles by teams - it would be nice to ...
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Hillary Latham a ajouté un commentaire,
To add to why this is a need, any dashboards I have mailed out also do not have any parameters. It means I have to edit all my queries in all my dashboards to have the defaults I want to have emai...
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Hillary Latham a créé une publication,
Sorting results in a table chart format
From my comment in this article: https://support.zendesk.com/hc/en-us/articles/360022183794?page=1#comment_360002497954 I would like to sort on any table column by clicking on the header. I can do...
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Hillary Latham a ajouté un commentaire,
Why can't I just sort on any table column by clicking on the header? I can do this for the metrics, but not for the row attributes when I have a table display output. Once I sort a metric, now I'...
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Hillary Latham a ajouté un commentaire,
Let me ask in a different way, I do not see anything that looks like a dual axis icon in the Metrics panel. How can I select a metric to be on the dual access from the Metrics panel? I do not s...
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Hillary Latham a ajouté un commentaire,
What is the metrics panel that you reference? The only "metrics panel" I see is the one on the left to add metrics and there are no options for charge configuration. I have a column chart type in...