Hillary Latham

1. Communauté
2. Explore Q&A
3. Why does 'deleted' tag appear in drop-down menu of Ticket Field?

Hey Hannelore, can you help me understand how this is impacting your query writing?  I get that there is an option in the list, but does it return results?  If you exclude it, can you get the resul...

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• Hillary Latham
• Création 16 octobre 2020 23:45
• 0 vote

1. Communauté
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
3. (Article Views) result not displaying as expected

I also don't see all my articles.  I guess I would interested to see articles not getting any views.  I'm interested in seeing how many articles are created or updated in a given period.  If the on...

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• Hillary Latham
• Création 16 octobre 2020 23:32
• 0 vote

1. Communauté
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
3. Feedback on Metrics & Attributes

I would like to see last update date (to filter on articles potentially in need up update) and author (we don't have guide enterprise, so we don't have the owner field).  Current status would also ...

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• Hillary Latham
• Création 16 octobre 2020 23:30
• 0 vote

1. Communauté
2. Zendesk Explore EAP - Knowledge Base Reporting in Explore
3. Attribute For Article Label

I would agree.  We use labels for various reviews for types of articles - it would be nice to see and filter by label.

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• Hillary Latham
• Création 16 octobre 2020 23:24
• 1 vote

1. Communauté
2. Explore Q&A
3. Longest waiting time

You can change the aggregator on the metric to be MAX instead of MED (the default).

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• Hillary Latham
• Création 15 octobre 2020 03:41
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking ticket assigns across groups

Kristin Bouveng, is your metric filter including results greater than 0?  For the lines where end users are showing, does your metric show a value of 1?

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• Hillary Latham
• Création 14 octobre 2020 22:24
• 0 vote

1. Communauté
2. Feedback on Explore
3. Allow the same query to be used multiple times in the same dashboard/tab

Hey Eric, you can use dashboard feature to exclude filters from certain widgets/queries.  On your copy of the query to show the whole team performance, use this to exclude your updater filter.  I u...

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• Hillary Latham
• Création 9 octobre 2020 23:15
• 0 vote

1. Communauté
2. Explore Q&A
3. How to create custom metrics of tickets resolved by agent or ticket group

Do you need to put the field again in your calculation after the OR in your second example?  Explore is accepting your calculation as valid, but maybe it's not really processing the second half of ...

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• Hillary Latham
• Création 8 octobre 2020 16:46
• 0 vote

1. Communauté
2. Feedback on Explore
3. Export to Excel from Query takes columns to new rows

WOOOOOOOOOO HOOOOOOOOOOOOOOO!!!!!   You just made my day, Eugene!

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• Hillary Latham
• Création 7 octobre 2020 21:40
• 1 vote

1. Communauté
2. Explore Q&A
3. Want to filter out all tickets created by our team in explore, what filter so I use?

I think you just need to identify how to distinguish these tickets from other tickets.  Are they assigned to a particular group?  Do they have public comments?  Are they created by agents?  If you ...

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• Hillary Latham
• Création 7 octobre 2020 16:59
• 0 vote