Hillary Latham

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3. Reporting on combined category attributes

Might be a limitation - are they the same attributes in both groups or different ones?  Either way, I would give some feedback for an enhancement to allow multiples. You can make feedback suggestio...

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• Hillary Latham
• Création 14 juillet 2020 15:52
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yeah, I don't think you can create subgroups.  But could you create groups A1, A2, B1, and B2?  

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• Hillary Latham
• Création 13 juillet 2020 23:08
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I think a group would help you accomplish what you want.  https://support.zendesk.com/hc/en-us/articles/360022184334-Organizing-values-by-groups-and-sets

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• Hillary Latham
• Création 9 juillet 2020 01:55
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3. Easy Way to Calculate Average Public Comments Per Agent Per Month?

This is the query I use to see agent public comments.  I'm using the Ticket Updates dataset.  The "PS Updater" is just a set of my team's agents from the "updater" field.  I use the results manipul...

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• Hillary Latham
• Modifié 8 juillet 2020 23:14
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3. Count ticket Per monthly

I would advise opening a ticket with Zendesk support or chat and getting some more personalized help with this issue. 

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• Hillary Latham
• Création 8 juillet 2020 17:06
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There is an issue where data exports different to Excel: https://support.zendesk.com/hc/en-us/community/posts/360029583293-Excel-exported-is-not-in-the-same-format-in-Explore Sounds like that might...

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• Hillary Latham
• Création 8 juillet 2020 14:57
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Is that column you are showing actually just the Ticket ID for your data - so it's showing the actual ticket ID?  Ticket # 1399?  The metric header is usually something like "Tickets".   I ask beca...

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• Hillary Latham
• Création 8 juillet 2020 14:22
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3. Sorting by Z - A Report Created with "Total" as metric used to open to the left of reporting - It now shows at the very end which makes less sense

Hmmm...me too.  Maybe open a ticket with Zendesk and see if this feature is broken recently?

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• Hillary Latham
• Création 7 juillet 2020 15:23
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3. Sorting by Z - A Report Created with "Total" as metric used to open to the left of reporting - It now shows at the very end which makes less sense

There is an "inverse totals position" option in results manipulation for Totals.  Do you have that checked?

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• Hillary Latham
• Création 7 juillet 2020 15:03
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3. Comparing metrics to previous period

Yes, another great alternative.  I have done something like this before to show the differences between weeks.  I haven't tried toggle between month and quarter.  If you get something working well,...

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• Hillary Latham
• Création 30 juin 2020 19:45
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