Hillary Latham
- Activité totale 308
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Dernière activité effectuée par Hillary Latham-
Hillary Latham a ajouté un commentaire,
Thanks Alonso. Have you tried playing with the Result Manipulation > Top/Bottom feature? You can limit the number of rows this way (just be sure to select "on rows" for the "Strategy". It will s...
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Hillary Latham a ajouté un commentaire,
Hi Howard. You can create metrics from inside queries. 1. Create a new query with the ticket dataset. I'm making an assumption here on which dataset would be best to use with your calculation a...
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Hillary Latham a ajouté un commentaire,
Alonso, can you be more specific?
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Hillary Latham a ajouté un commentaire,
There is a Guide dataset for answerbot - would that help? https://support.zendesk.com/hc/en-us/articles/360022182194 There is also a Guide Dashboard that has some premade reports: https://support....
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Hillary Latham a ajouté un commentaire,
Hey Sebastian, check out this recipe and see if you can modify for your metric and timeframe: https://support.zendesk.com/hc/en-us/articles/360025293494-Explore-recipe-Week-over-week-SLA-percentage...
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Hillary Latham a ajouté un commentaire,
Hey Ayal Kellman, you could use the Ticket Updates dataset to do this. You basically want to build a filter of updates where "Changes - Field Name" is "status", "Changes - Previous Value" is "solv...
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Hillary Latham a ajouté un commentaire,
Sebastian, I cannot figure out how to get this in a single query. You can apply the above logic to a second row and see the breakdown of a next series of values, if that helps. Here I added a sec...
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Hillary Latham a ajouté un commentaire,
Hey Heath, we are having the same struggle. I can't seem to get a way to figure out when something happened compared to the ticket creation date. You can get the data by using the "changes" attri...
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Hillary Latham a ajouté un commentaire,
You cannot pull all of this data into one query because you would need to use different date filters for each metric you are trying to get and different datasets for each query. The best option to ...
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Hillary Latham a ajouté un commentaire,
Agreed. Our agents are using the Zendesk agent portal all day and use views to drive workflows and see that tickets have updates. It would be nice to have a column in a view that indicated (1) th...