Hillary Latham

1. Communauté
2. Explore Q&A
3. Cleaning up old queries

Hey Hannah, good question about cleaning up old queries.  I don't have an answer for you there, but I can say that we rename queries that are part of dashboards with an acronym for the dashboard.  ...

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• Hillary Latham
• Création 23 mars 2020 21:44
• 0 vote

1. Communauté
2. Explore Q&A
3. Using Explore to list the number of Guide articles submitted by agents

Tim, only Knowledge Capture data is in that Explore dataset today, so if an article isn't associated with a ticket via Knowledge Capture, that article won't be in the current dataset. There is a co...

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• Hillary Latham
• Création 23 mars 2020 20:20
• 0 vote

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Tracking ticket assigns across groups

Beau, I think your metric would work.  You can also just create a query using the "Changes" attributes and filter to the groups you want to see in a particular query.  That way, you don't have a bu...

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• Hillary Latham
• Création 17 mars 2020 15:03
• 0 vote

1. Communauté
2. Explore Q&A
3. How to measure my agents activities on unique tickets?

I'm liking this idea of activity points - I may steal it. Have you tried using the ticket updates dataset and the "changes" attributes?  You could get some counts with a simple query filtering on C...

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• Hillary Latham
• Création 11 mars 2020 15:48
• 0 vote

1. Communauté
2. Explore Q&A
3. Explore - Reporting based on time when tag was added

I have not found a workaround for this.  There is an EAP for some new Explore features for reporting on tags but it doesn't look like it would cover your situation.  It's only at the ticket level f...

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• Hillary Latham
• Création 11 mars 2020 15:09
• 0 vote

1. Communauté
2. Explore Q&A
3. Explore - Link Queries To A Different Dataset

Hey Darren, glad you got it working.  FYI, for next time, you can clone a query from the query list menu on the right.  When you do it from here, you are prompted to pick a new dataset if needed.  

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• Hillary Latham
• Modifié 6 mars 2020 15:55
• 0 vote

1. Communauté
2. Support Q&A
3. Reporting on Ticket Creation by Unregistered User

This information is not in Explore for reporting for users. You can just search for users in the search bar that are not verified: https://support.zendesk.com/hc/en-us/articles/203663226 The inform...

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• Hillary Latham
• Modifié 3 mars 2020 23:34
• 0 vote

1. Communauté
2. Explore Q&A
3. Explore - Link Queries To A Different Dataset

Darren, if you clone the query, you get the option to pick a different dataset.  It looks like your queries are deleted, however, from your screenshot.  If you deleted that dataset, you will have d...

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• Hillary Latham
• Création 27 février 2020 23:33
• 0 vote

1. Communauté
2. Feedback on Explore
3. Changes Previous Value v Changes Previous Values ID

Group ID would be very helpful for reports where we want to see or summarize how tickets change hands in the Tick updates dataset.

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• Hillary Latham
• Création 26 février 2020 19:30
• 0 vote

1. Communauté
2. Explore Q&A
3. Custom SLA - Ticket Creation Date to Ticket First Assigned

Hey Todd, have you tried using the DATE_DIFF function?  https://support.zendesk.com/hc/en-us/articles/360022184834-Explore-functions-reference

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• Hillary Latham
• Création 26 février 2020 15:40
• 1 vote