Julien Van de Casteele

1. Guide
2. ...
3. Help Center customization
4. How can I add content to the Help Center Request list page activities?

Guys let's all vote this one: https://support.zendesk.com/hc/en-us/community/posts/360032045433-My-Activities-Customer-View-Improvements

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• Julien Van de Casteele
• Création 3 juillet 2019 13:19
• 0 vote

1. Communauté
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Guys let's all vote this one: https://support.zendesk.com/hc/en-us/community/posts/360032045433-My-Activities-Customer-View-Improvements

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• Julien Van de Casteele
• Création 3 juillet 2019 13:19
• 0 vote

1. Guide
2. ...
3. Help Center customization
4. How can I add content to the Help Center Request list page activities?

Hey @Joey Angeja does your code for displaying the assignee still work for you? I tried implementing it on our end but it doesn't seem to be working...

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• Julien Van de Casteele
• Création 14 mars 2019 14:20
• 0 vote

1. Communauté
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

We're looking to expose in the table the name of the current assignee.. is there something you could recommend @ngo thu ? Also, I did not manage to apply your code for sorting the custom field colu...

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• Julien Van de Casteele
• Création 13 mars 2019 14:38
• 0 vote

1. Communauté
2. Feedback on Guide
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

Hi guys, this is an amazing workaround! and thanks @Kenneth for the summary, really helpful! It worked well when adding one custom field (though it is display the tags and not the field text... any...

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• Julien Van de Casteele
• Modifié 13 mars 2019 08:23
• 0 vote

1. Communauté
2. Support Q&A
3. Hide Ticket Fields on Agent Side

Hey, Massimo, Brett et al, In the end I've managed to hide these blank conditional fields following the solution provided here: https://support.zendesk.com/hc/en-us/community/posts/203081733-Hide-E...

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• Julien Van de Casteele
• Création 8 mars 2019 07:54
• 0 vote

1. Communauté
2. Support Q&A
3. Hide Empty Fields in my Activities Page

thanks Jake!

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• Julien Van de Casteele
• Création 7 mars 2019 13:00
• 0 vote

1. Communauté
2. Support Q&A
3. Hide Ticket Fields on Agent Side

Hey Massimo, have you managed to hide those empty fields in the end? we're facing the same issue ! Julien

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• Julien Van de Casteele
• Création 7 mars 2019 08:45
• 0 vote

1. Guide
2. ...
3. Help Center customization
4. How can I add content to the Help Center Request list page activities?

Has this been posted in the Products Feedback Forum??   let's all vote on it please ;-)    We need to display custom fields here too!

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• Julien Van de Casteele
• Création 1 mars 2019 13:49
• 0 vote

1. Communauté
2. Feedback on Support
3. Can we keep the ticket's status as NEW after assignment until Agent manually updates?

So essentially nothing has been done yet to put this in place? I read a post from 4 years ago saying it's under the radar. Under the turtles radar?

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• Julien Van de Casteele
• Création 30 janvier 2019 15:17
• 0 vote