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Ria Harris

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Dernière activité effectuée par Ria Harris
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    Ria Harris a créé une publication,

    Using Automations Or Triggers To Delete Tickets

    Due to data and privacy laws we need to ensure our tickets are deleted 6 years after creation. The system currently only allows this by API or manual action. It would be great if this could be comp...

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    Ria Harris a créé une publication,

    Using Macros to Update Apps Within Support

    We are using the Sell for support app and would like to be able to have agents run a macro that will automatically populate the sell app notes box with content that needs to be sent across to the s...

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    Ria Harris a créé une publication,

    Adding support agents who are non sell users as collaborators

    For the business type we have and how we are looking to progress with our support and sell systems, it would be great for us if you provided the option to add a support agent to a sell ticket as a ...

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    Ria Harris a créé une publication,

    Support Fields Shown In Sell

    When working on our Support and Sell integrations we have noticed that the support details shown in sell (where the field details of a support ticket are shown) do not transfer between instances in...

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    Ria Harris a ajouté un commentaire,

    Hi Fabio, Thanks so much for your comment.   I have looked under 'Agents' in settings and I do not have this option shown to me. Is this because we are using agent workspace or have I missed someth...

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    Ria Harris a créé une publication,

    Restricting Agent Signature Creation

    We as a company use placeholders and create our macros so that the required signature is included as soon as this is applied so all emails and contacts are uniform. We have found that some of our a...

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    Ria Harris a créé une publication,

    Why can you not CC a support address or use in side conversations?

    When using Zendesk, sometimes we would like to be able to make another team/department aware of some action that is being taken, but do not want to move the ticket as the assignee still needs to be...