PROVENTIC **** EMEA Reseller Partner

1. Support
2. ...
3. Tickets
4. Creating multiple ticket forms to support different request types (Professional add-on and Enterprise)

Rodger Bradford - You need the Guide Pro or Enterprise license to be able to access the HTML, CSS and scripts of Zendesk Guide. If you have that you should have a button at the bottom of the screen...

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• PROVENTIC **** EMEA Reseller Partner
• Création 15 décembre 2020 10:01
• 0 vote

1. Support
2. ...
3. Tickets
4. Creating multiple ticket forms to support different request types (Professional add-on and Enterprise)

Hi Rodger Apologies for the late reply here - There isn't really any way to control the Attach file field in Guide other than to either allow attachments or not. That said you do have a way to chan...

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• PROVENTIC **** EMEA Reseller Partner
• Création 14 décembre 2020 15:27
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1. Communauté
2. Chat Q&A
3. question of zendesk chat

I would recommend you look into the new messaging beta from Zendesk. It lets you connect and work across multiple channels and keep the chat persistent. https://support.zendesk.com/hc/en-us/article...

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• PROVENTIC **** EMEA Reseller Partner
• Création 2 décembre 2020 16:18
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1. Communauté
2. Feedback on Support
3. SMTP Email delivery method

Leah Any news on this - This is exactly what I need for one of my customers :-)

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• PROVENTIC **** EMEA Reseller Partner
• Création 16 novembre 2020 21:16
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1. Communauté
2. Feedback on Chat
3. Please add sound notification when transfer chat

I highly agree. There is sound notification when you transfer to a department but not to an agent?!

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• PROVENTIC **** EMEA Reseller Partner
• Création 4 novembre 2020 11:25
• 0 vote

1. Communauté
2. Feedback on Support
3. Mobile App Side Conversations

+1 for this feature to be available on mobile. I would love to be able to read responses to sc started during the day on my computer.

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• PROVENTIC **** EMEA Reseller Partner
• Création 21 octobre 2020 21:05
• 0 vote

1. Communauté
2. Support Q&A
3. Google Maps Autofill Address into Ticket forms

Hi Emma There is no simple solution as far as I know. I am pretty sure it can be done though, but it will take some programming to do. And it won't work in the webwidget since it don't support java...

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• PROVENTIC **** EMEA Reseller Partner
• Création 1 octobre 2020 13:50
• 0 vote

1. Support
2. ...
3. Agent guide for Support
4. Using emoji emoticons in ticket comments

How does it look for emoji's in Macros? Any news?

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• PROVENTIC **** EMEA Reseller Partner
• Création 5 juillet 2020 15:36
• 0 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Using your own theme assets for Help Center (Guide Professional and Enterprise)

Hi Justin Baden If you mean on article level, you simply go to the article and find the asset/uploaded file under article settings. If you are talking about theme assets you can access them by edit...

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• PROVENTIC **** EMEA Reseller Partner
• Création 17 juin 2020 19:44
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1. Communauté
2. Support Q&A
3. Validating email address in custom field of a ticket

Hi PA-eps You can definitely use Regex to validate the email you get from a user. Try looking at: https://emailregex.com/  You can't use it to validate that the domain is the same as the logged-in ...

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• PROVENTIC **** EMEA Reseller Partner
• Modifié 12 juin 2020 16:33
• 0 vote