Massimo DiDio

1. Explore
2. ...
3. Building queries
4. Reporting with custom fields

Hi,    I have about 75 customer fields on my instance. I followed above advise, however, in zendesk explore, i can only see 1 custom field :-( What am I doing wrong? 

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• Massimo DiDio
• Création 21 février 2019 10:26
• 0 vote

1. Support
2. ...
3. Tickets
4. Sharing tickets with other Support accounts

the 'sharing' field disappears as soon as I open a ticket.  If I refresh the page, the field appears and once the page load, it disappears again 

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• Massimo DiDio
• Création 15 novembre 2018 14:58
• 0 vote

1. Support
2. ...
3. Extending Zendesk Support
4. Setting up the Time Tracking app

So this is not working for us. We installed it and it the two fields that were created were added to all of our forms and it should work. This however does not work. All we see is .. Did you follow...

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• Massimo DiDio
• Création 2 juillet 2018 10:08
• 0 vote

1. Communauté
2. Support Q&A
3. Auto assign tickets on first reply

ok I found the solution. remove the Update via | Is | Email: and add  Privacy is Ticket has public comments.     

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• Massimo DiDio
• Création 29 mai 2018 07:25
• 0 vote

1. Communauté
2. Support Q&A
3. Auto assign tickets on first reply

Thanks Diogo.    However, that is exactly how I have got it set up. It just doesnt fire when I leave a public note on a unassigned ticket.   Any other thoughts? Struggling to get this working and i...

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• Massimo DiDio
• Création 29 mai 2018 07:21
• 0 vote

1. Communauté
2. User Tips & Tricks
3. Adding a notification banner to your Help Center v2

not sure it has been asked already, but looks like the banner is not working for mobile site.  Any ideas?

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• Massimo DiDio
• Création 26 mai 2018 07:06
• 1 vote

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling Google Analytics for your help center

I have set up GA and can see data from the real-time session but no data under the 'audience# section.  Is this an issue with GA or Zendesk?

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• Massimo DiDio
• Création 24 mai 2018 15:46
• 0 vote

1. Communauté
2. Support Q&A
3. Auto assign tickets on first reply

I have also moved the trigger at the very top but still no luck. Cant find other suggestions on other sites. Can you help zendesk?

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• Massimo DiDio
• Création 24 mai 2018 11:02
• 0 vote

1. Communauté
2. Support Q&A
3. Auto assign tickets on first reply

Hi    this is not working for me.  I have it set up as it was when inactive.  I simply activated as suggested but deosnt auto-assign to agent when they reply via the support portal    any idea?

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• Massimo DiDio
• Création 22 mai 2018 21:32
• 0 vote