Chris Bulin
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Dernière activité effectuée par Chris Bulin-
Chris Bulin a ajouté un commentaire,
Antonio Rodríguez Rasero that looks fantastic! You are correct, I missed the step of changing the display behavior. I'll update that in the article. Thank you!
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Chris Bulin a ajouté un commentaire,
Hi Antonio Rodríguez Rasero! It's not exactly the same, but I did find a way to create similar functionality in my CSAT board. I wrote it up as a tip here: https://support.zendesk.com/hc/en-us/comm...
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Chris Bulin a créé une publication,
Love the new Trigger Page improvements, can it be done for Macros?
The ability to search across fields and organize triggers into affinity groups has been so incredibly helpful. It has really been a great change for us. It would be wonderful if the same options co...
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Chris Bulin a ajouté un commentaire,
CJ Johnson you should be able to edit queries directly from edit mode in Dashboards. Open the Dashboard in Edit Mode Mouseover the upper right corner of the widget in question Select Edit Query
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Chris Bulin a créé une publication,
Making Life Easier with Groups and Sets
The Goal Arranging Attributes into Groups and Sets gives you more flexibility in how you present your data and can make it easier for you to find the information you need across your queries. To il...
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Chris Bulin a ajouté un commentaire,
Thank you for checking Darren Taylor. I think your best bet will be to chat with Support. They will be able to assume in and see what's going on.
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Chris Bulin a ajouté un commentaire,
Hi Darren Taylor, thank you for the screenshot. Could you tell me if you have any custom fields in use as filters? I have noticed that if I change my custom fields, their existence will impact what...
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Chris Bulin a ajouté un commentaire,
Hi pstrauss thanks for asking such a good question. You can select the checkbox at the bottom of the calculation screen to remove the original metrics from the display. It looks like this: That sho...
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Chris Bulin a ajouté un commentaire,
Hi George Orais-Bonheimer, You could set up a trigger that when a ticket is submitted with a public reply the ticket the shows up in an outbox queue, but that would not delay the sending of the ema...
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Chris Bulin a ajouté un commentaire,
Hi Kevin Bishop, Frist Reply Time has two version in the Support:Tickets dataset. One is for Calendar Hrs and the other is for Business Hrs (as seen below), so as long as you have a schedule set, y...