Chris Bulin

1. Communauté
2. Support Q&A
3. Apply macro automatically if newly created ticket match predefined information

Hello Maelys Boyer you can't specify an end user in a trigger, however, you can add one or more user fields that you can use for trigger creation. For example, I have a user field that identifies t...

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• Chris Bulin
• Création 13 novembre 2020 13:34
• 0 vote

1. Communauté
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3. Ranking filter Explore

Excellent! Glad it worked for you.

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• Chris Bulin
• Création 6 novembre 2020 18:57
• 0 vote

1. Communauté
2. Feedback on Explore
3. Ranking filter Explore

Thanks for posting Vladimir Petrushenka. You can find this functionality by clicking on the "Results Manipulation" tab in the right rail. From that menu select Top/Bottom. You can find documentatio...

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• Chris Bulin
• Création 6 novembre 2020 17:21
• 0 vote

1. Communauté
2. User Tips & Tricks
3. How to recreate the Insights CSAT dashboard in Explore

Glad to help Andrei Kamarouski!

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• Chris Bulin
• Création 30 octobre 2020 15:33
• 0 vote

1. Talk
2. ...
3. Setting up and using Text
4. Using Text notifications with triggers: Recipes and tips (Talk Team, Professional, and Enterprise)

Huh, Mark that's weird. I went back and check to be sure, but ours definitely get a Zendesk generated internal comment on them when they don't send. 

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• Chris Bulin
• Création 28 octobre 2020 12:32
• 0 vote

1. Talk
2. ...
3. Setting up and using Text
4. Using Text notifications with triggers: Recipes and tips (Talk Team, Professional, and Enterprise)

Danna Gomez thank you for submitting this question. I would try setting up a trigger first that adds a ticket tag when it sees the "We couldn't send the message" in an internal comment. Once you ha...

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• Chris Bulin
• Création 27 octobre 2020 14:38
• 0 vote

1. Communauté
2. Support Q&A
3. Apply macro automatically if newly created ticket match predefined information

Hi Maddy Greenburg! You can't currently use a trigger to add an internal note. As mentioned here, you could use a macro that would add an internal note. You could also use the JSON workaround menti...

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• Chris Bulin
• Création 27 octobre 2020 14:24
• 1 vote

1. Communauté
2. Support Q&A
3. How to make it impossible to close an incident ticket without an associated issue?

Ah, ok, Conditional Ticket Fields is an add-on for the Professional Plan. You can find more information on this page: https://support.zendesk.com/hc/en-us/articles/360022293573-Creating-conditional...

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• Chris Bulin
• Création 23 octobre 2020 15:21
• 0 vote

1. Communauté
2. Support Q&A
3. How to make it impossible to close an incident ticket without an associated issue?

Hello Никита Кудряшов The easiest way to do this is probably just to create a conditional ticket field. You can create a condition on the Ticket Form so this field only shows when a ticket is set a...

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• Chris Bulin
• Création 23 octobre 2020 14:01
• 0 vote